How to auto share request to users specified in a request field (V3)
Note: ServiceDesk Plus build should be 11.0 and above
This post described the use of a python script to share requests to users specified in a request field. This script can be configured under Request custom triggers and you will find more information about this here. This is achieved using an API call to share a request in ServiceDesk Plus.
Use Case: There may be a scenario where multiple parties like testers and developers might be involved in a request fulfillment. For that, the progress of the request has to be constantly monitored by them. However, they cannot be given full privileges to access all requests associated with a site/group/department. This script will automatically share the request to the users specified in the field 'Email IDs to Notify' or any Additional field in udf_format.
You can find the udf_field Id from Admin --> Incident Additional fields
The name of the field can be updated based on your requirements in the share_requestV3.py file, A screenshot for a reference
Execution steps:
1. Download the attached zip
2. Move all files to sdp_home/integration/custom_scripts folder
Note: Don't move configuration.json if there is a file with the same name exists
3. Edit configuration.json update url and technicianKey
4. Configure the script and its parameter under the Admin -> Custom Triggers. The script file to run parameter will be set as shown below.
py share_requestV3.py $COMPLETE_V3_JSON_FILE
I've attached a screenshot showing a sample implementation below.
A short guide on setting up python is available here
New to ADSelfService Plus?
Related Articles
How to auto share requests to groups specified in the request tasks.
This post described the use of a python script to share requests to groups specified in the tasks that are associated with a request.This script can be configured under Request custom triggers and you will find more information about this here. This ...Script to Auto share request
1. Download MSP_share_Request.zip from the attachment, extract it, and paste the same under ManageEngine\ServiceDesk Plus MSP\integrations\Custom_scripts. # auto_share_MSP.py # functions.py # configuration.json 2. ...How to Auto Share Request Upon Creation to All/Selected Technicians
NOTE: This script is supported only for builds below 11.3 This post describes the use of a python script to share requests to technicians specified in a list variable in the script, which can be generated from an SQL query. This script can be ...Script to AutoShare Request to Groups
Please follow the below link to setup python on the server https://pitstop.manageengine.com/portal/en/kb/articles/how-to-setup-python-on-the-server-11-11-2019 Steps to configure 1. Extract the attached zip file in <Home>/integration/custom_scripts ...How to automatically create multiple child requests from a parent request with a configurable JSON file (V3)
This is a sample Python script to automatically trigger the creation of multiple child requests from a parent request, based on the request template chosen. The request ID of the child requests will be added as a Note in the parent request. This is ...