How to assign a department to site and requester
1. How to assign department to new sites
- > When a new site is created, it would have a 'General' department which would be available by default. In order to add additional departments, go to Admin - > Account details - > Departments - > select the Account and site from the drop down list and create a new department.
2. How to assign requesters to new departments
- > So, whenever you create a new requester, or if you want to change the department of an existing requester, edit the requester, click on the 'department name' field, and in the field, type in the site name so that the Departments for that site will be listed.
New to ADSelfService Plus?
Related Articles
Deluge script to send Approvals based on the department of the requester raising the ticket.
The following script can be used to send approvals based on the department of the requester raising the ticket. The following script will work from builds 10605 in Service requests, due to a known issue which was fixed in 10605 SDPMSP-18560 1: ...Change Account for requester and in requests (Not applicable for builds above 9416 due to behavior change)
If the intent is to move a request from one account to another, you will have to first move the requester to the correct account, and then you will be able to change the account in the requests. 1. Go to Admin - > Account details - > Requesters. Go ...Queries to show time stamp and time taken to first response, first tech assign, first group assign and first status set time ( MSSQL )
Tested in MSSQL build (14306) MSSQL: First responded time: SELECT wo.WORKORDERID "Request ID", wo.TITLE "Subject", aau.FIRST_NAME "Requester", ti.FIRST_NAME "Technician", LONGTODATE(wo.CREATEDTIME) "Created Time", LONGTODATE(wo.RESPONDEDTIME) ...Asset auto assign fails
When trying to auto assign Owner for assets if it shows failed for all assets with screen shot like shown below, As you can see from the above screen shot that the Suggested Owner field is Empty for all assets. In such cases, you can observe the ...Import and update Requester from CSV (Comma Separated Value) Files
Import Requester from CSV (Comma Separated Value) Files You can also add requesters by importing from CSV files. To import requesters from CSV file Step 1: Locate the CSV file Click Import from CSV link in the Requester List page. The Import ...