How to apply renewed license when the existing one expires

How to apply renewed license when the existing one expires

The steps have to be carried out from ServiceDesk installed server,


Go to Services.msc and stop the ManageEngine ServiceDesk Plus Service, after which open the command prompt with Admin privileges (Run it as Administrator) and point to the bin directory of ManageEngine ServiceDesk to invoke the command run.bat as shown below,

      [SDP-Home]\bin>run.bat

Upon doing this, it will show a pop as Registration Period has expired. Click on Ok > It will open a window to browse the license > Browse the license and apply it. Following that the application will start in the command prompt as shown in the screenshot below





Once you get as shown in Screenshot 1, press and hold the CTRL key and then the letter C  (CTRL+C) in the keyboard and the process will get destroyed. After which press 'Y' to terminate the batch job and that will bring you back to the [SDP-Home]\bin as shown in below screenshot,







Now close the command prompt and go to services.msc and start the ManageEngine ServiceDesk Plus service to get the application back online.

          • Related Articles

          • License is Expired / License is invalid

            The application will not start if the license is expired / Corrupted. If the error is, Registration period is expired Open the command prompt with Admin privileges (Run it as Administrator) and point to the bin directory of ManageEngine ServiceDesk ...
          • How to Use nslookup command?

            NSlookup is a command-line tool used for testing and troubleshooting DNS servers. It is one of most powerful and frequently used tools used by Systems and Network Engineers / Administrators. This document will help you use the basic of nslookup ...
          • How to migrate ServiceDesk Plus from one server to another

            Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...
          • License agreement

            SELECT DISTINCT licenseagreement.agreementnumber             "Agreement Number",                  softwaremanufacturer.NAME                    "Manufacturer",                  Longtodate(licenseagreement.acquisitiondate) "Acquisition Date",  ...
          • How to apply fjar ?

            Fjar file       Fjar file is a jar file that might contain fix / workaround for the issue or might have some debug traces which will be needed by the development team for debugging purpose.  How to apply ?       1. Download the .fjar file       2. ...