How to add hyperlinks in Advisory for MSP Account ?

How to add hyperlinks in Advisory for MSP Account ?

Under Account Tab>Editing the Account will have an advisory field in which we can configure hyperlinks. However, under Admin>Oranization Details the feature is not available. 

Feature ID: 13986

Workaround

1. Click on Reports Tab>New Query Report>Run the below Query>Replace your account name

select * from accountdefinition where org_name like '%<Account Name>%'

Note the org_id for the MSP Account 

2. Navigate to Accounts Tab>Select any Account>In the URL, replace the ciId value with the org_id 

For example --> http://servername:port_no/ViewCIDetails.do?mode=edit&ciId=24&fromAccTab=true

3. Press Enter and you will be able to see the MSP Account Details in the Customer's Account's UI

4. Edit the Account and add the desired URL in Advisory and save which will be applied in the Advisory for MSP Account. 


Under Admin>Organization Details>Advisory>You will be able to view the contents as HTML. 



                    New to ADSelfService Plus?

                      • Related Articles

                      • Query to retrieve Account details along with additional attributes, postal address and additional fields data

                        TESTED IN BUILDS: 14700 (Postgres) QUERY 1 - Without Account Additional Fields: select ad.ORG_NAME As "Account", org.description AS "DESCRIPTION", ad.LOGIN_WEBURI AS "LOGIN WEB URL", ad.LOGIN_URI AS "LOGIN URI", ad.SUPPORT_EMAIL AS "SUPPORT EMAIL", ...
                      • Add / Update Account - V1 API -> for 10606

                        Below works in 10606 Build MSP. Account Add API URL: http://<servername>:<portnumber>/sdpapi/admin/account/ HTTP Method: POST data= { "operation": { "details": { "AccountName": "Account 7", "LoginURL": "test", "Description": "Testing", "DoorNumber": ...
                      • Configuring Login Web URL and Login URI for an account

                        What is a login URL and login URI under accounts? Login Web URL: A login URL is the locator of a resource (Which can be used to locate the address of a resource in the internet). Login URI: It is the identifier, which is used to identify any resource ...
                      • Unable to add new account

                        Issue: Sometime when trying to create an account or trying to access an account the below error will be thrown Solution: Please follow the below steps to fix the issue: -> Go to ManageEngine>>ServiceDesk Plus MSP>>conf>>entity_conf -> Check if you ...
                      • How DC agents or RAE push data to SDP MSP ?

                        Here is the scenario and the design : 1. DC MSP directly sends to SDP MSP. a. DC MSP gets workstation scanned details from its DC agents and send the data to SDP MSP. This is normal integration model. To make it work , 2 rules is to be satisfied : ...