How to access Solutions without logging into ServiceDesk Plus
Users can check out solutions without having to log into the ServiceDesk application.
This option can be enabled from the self-service portal settings under Admin -> Self-service portal settings -> Allow Non-login users to view solutions
Now Solutions can be accessed through the below URL
New to ADSelfService Plus?
Host ServiceDesk Plus on the Internet
In order to make ServiceDesk Plus available for users on Internet, let us assume the following scenarios. Scenario 1: ServiceDesk Plus is installed in LAN and should be available in LAN and WAN: Assume ServiceDesk Plus is installed on a server in the ...
How Public and Private solutions work?
ServiceDesk Plus allows you to publish knowledge base solutions as either public (available for all requesters and technicians) or private (accessible only by technicians). To make a solution public, while adding/editing the solution select the ...
Custom Logging for com.adventnet.servicedesk.setup package
Add these to conf/logging.properties: Append this to the first line (to handlers): , 13setup.com.adventnet.mfw.logging.AsyncExtendedJDKFileHandler Add the following: 13setup.com.adventnet.mfw.logging.AsyncExtendedJDKFileHandler.level = ALL ...
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...