How do I create and upload Analytics Plus log file to support team?
Logs are collected for detailed analysis which doesn't hold up personal info. So, it is completely safe to generate one and upload.
Here is how you can generate a log and upload it to the support team
1. Click on help and choose "Product info"
2. Select " Generate Support info file"
3. A zip will be downloaded automatically(you can also download it again by choosing"Click here to download")
4. Once the file is downloaded, please click on "Upload"
5. Please choose "Analytics Plus as product and fill in your email address. Navigate to the downloaded location and choose upload to complete the process
Here is a quick view on log generation:
New to ADSelfService Plus?
Related Articles
How to generate and upload log in Service Desk Plus
On a few occasion, we need logs from your ServiceDesk Plus to narrow down of our analysis and filter out the root cause. Here is how you can send the detailed logs to our Support team 1. Navigate to the ServiceDesk Plus installation folder. 2. Go ...Procedure to upload local DB to Analytics Plus
Steps to use Upload Tool for uploading Data from any DB: 1. Download and extract the uploadtool.zip from this link 2. Configure the Database connection details: Open the file 'database_connection_params.conf' located under <Uploadtool>\conf\ folder, ...Steps to enable Google Analytics Connector
1. Stop the Analytics Plus services. 2. Modify the entry under <Analytics Plus home>/reports/conf/app.properties show.create.google.analytics.view=true Note: If the above property is missing, add them. By default the value will be set to 'false' 3. ...Unable to see Create Database Icons
Issue: When Analytics Plus Professional edition is rebranded, the Create Database Icons on the home page disappears. Build: 2905 or less Solution: Though the identified issue is resolved in the latest builds 2906 or above, we need to perform a minor ...Analytics Plus Inventory
Aim: To have the detailed list of all the Reports, Databases created in Analytics Open Local & Cloud Databases and fill the entries password = Postgres and if any error occurs stating something like "check the DB connection" change the Port to ...