Host ServiceDesk Plus on the Internet
In order to make ServiceDesk Plus available for users on Internet, let us assume the following scenarios.
Scenario 1: ServiceDesk Plus is installed in LAN and should be available in LAN and WAN:
Assume ServiceDesk Plus is installed on a server in the LAN with IP address 192.168.200.254 on port 80, and the hostname of the server is "servicedesk-lan".
For users within the LAN, the URL will be http://servicedesk-lan/ or (http://192.168.200.254/)
If ServiceDesk Plus has to be accessed in WAN, you should do the following:
Step 1: Register an IP address (say, 64.12.13.11) and a public hostname (like servicedesk.yourdomain.com) with your Service Provider.
Step 2: The IP address for "servicedesk.yourdomain.com"?should resolve to "64.12.13.11". (This will be predominantly handled by the Service Provider).
Step 3: Configure Firewall rules (or access-list in the router) redirecting "HTTP" requests on IP address "64.12.13.11" to the LAN IP address "192.168.200.254".
Step 4: Configure the alias URL settings in ServiceDesk Plus. [One point to note is that all notifications will now be sent with the Public URL. It is understood that the Public URL will also be reachable within the LAN].
Scenario 2: ServiceDesk Plus is installed in DMZ and should be available in LAN and WAN:
Installing ServiceDesk Plus on a server within the DMZ should help prevent the security risks in installing ServiceDesk Plus on a server in LAN/WAN.
Assume SDP is installed on a server within DMZ with an IP address 192.168.225.254 and the hostname is "servicedesk-dmz
" on port 8080.
MSSQL is the database and the database server is in LAN: You have to configure firewall rules in such a way that the application can reach the Database server in LAN on the MSSQL port ( Default Port: 1433 )
MSSQL is the database and the database server is in DMZ: Port 1433 should be reachable from the ServiceDesk Plus server in DMZ.
Pgsql is the database?: It is recommended that you use the Pgsql bundled with the software. In such a case, there are no additional configurations required.
Step 1: You have to configure firewall rules in such a way that users in LAN are able to access the application at http://servicedesk-dmz/ [ Note that the application is installed on port 8080, but users have to access it through port 80]. In such a case, you have to redirect "HTTP" requests on port 80 to port 8080 on the IP address 192.168.225.254.
Step 3: Register an IP address (say, 64.12.13.11) and a public hostname (like servicedesk.yourdomain.com) with your Service Provider.
Step 3: The IP address for "servicedesk.yourdomain.com"?should resolve to "64.12.13.11". (This will be predominantly handled by the Service Provider).
Step 4: Configure Firewall rules (or access-list in the router) redirecting "HTTP" requests on IP address "64.12.13.11" on port 80 to the LAN IP address "192.168.225.254" on port 8080.
Step 5: Configure Alias URL settings in the Application.
Scenario 3: ServiceDesk Plus is installed on a server in WAN without firewall rules:
This is highly not recommended due to security risks on Tomcat, JBOSS application server, MySQL (or) MSSQL, even though the hardware box may be hardened.
New to ADSelfService Plus?
Related Articles
How to redirect ServiceDesk Plus URL from HTTP to HTTPS
Follow the steps given below to set up the redirection from HTTP to HTTPS, For version 9.4 and above Step 1: Go to the below location and open the file 'server.xml' with a word pad and add the below entry in the file as shown in the image. ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...WhatsApp Integration with ServiceDesk Plus via Twilio
This article provides steps for integrating ServiceDesk On-Premises with WhatsApp. Note: This integration is compatible with versions above 14600. Before you begin, ensure you've reviewed the following prerequisites: Ensure your ServiceDesk Plus ...How to run ServiceDesk from command prompt?
Open a command prompt window in the elevated mode (run as administrator) and change directory to cmd> [SDP-Home]\bin [SDP-Home] here, is assumed to be ServiceDesk home directory (\ManageEngine\Servicedesk\bin) Start the server from the ...WhatsApp Integration with ServiceDesk Plus
This article will guide you through the steps of installing the WhatsApp Integration with ServiceDesk Plus plugin. Note: This integration is compatible with versions above 14600. Pre-Requisites : Facebook account to create a business account. Ensure ...