Getting Started with OpManager MSP

OpManager MSP is engineered for MSPs that manage dynamic customer networks so they can be managed by a unified console.

With OpManager MSP, you can:

Deploy Probes in locations of customers for monitoring remote sites.
Manage multiple customer networks through a unified central console.

Getting Started with OpManager MSP:

Add Customer
Add Probe
Install Probe
Discover Devices

1. Add Customer:

Step 1: In the "Getting Started" window that is displayed when you launch OpManager MSP Central for the first time, enter the Customer's Name, Account Manager responsible for the Customer and the Account Manager's email id.

Step 2: Click 'Next'.

Alternatively, to add customers To add new customers, follow these steps:

Step 1: Go to Settings -> Configuration -> Customers.

Step 2: Click on the 'Add' button on the top right.

Step 3: Enter the desired Customer Name, Account Manager and Account Manager Email.

Step 4: Enter the Report Header for the specific customer and choose the desired Report Header Image, the Report Header and Report Header Image will be displayed as the branding name and logo across the product for the specific customer.

Step 5: Click 'Save'.

2. Add Probe:

Once you click 'Next' from the 'Add Customer' tab in the getting started window while launching OpManager MSP Central for the first time, you will proceed to the 'Add Probe' tab. Alternatively, go to Settings -> Configurations -> Probe Details and click on 'Add Probe' before following the below steps.

Step 1: Enter the desired Probe name and select the Customer to be associated to the Probe.

Step 2:

If you wish to include Proxy, please enter the relevant Proxy details such as Host, Port, Username and Password.

Step 3: Click 'Next'.

3. Install Probe:

In the 'Download & initialize' tab in the getting started window,

Step 1: Click on 'Download Probe Key' to download the probe key associated to the probe.

Step 2:

Click on the 'Download Probe' button to download OpManager MSP Probe server to be associated to the probe.

Or alternatively,

Download the OpManager_MSP_Probe.exe from the OpManager MSP Central web client.

In the OpManager MSP Central web client, go to Settings -> Configuration -> Probe Details and click on the 'Probe Download Link' at the top.

Step 3: Run the exe as 'administrator'

Step 4: Click 'Next' to proceed with installation

Step 5: Click 'Yes' to the OpManager MSP Edition License agreement.

Step 6: Choose the destination folder for OpManager MSP Probe installation and click 'Next' to proceed.

Step 7: If you want to change the default web server for OpManager MSP probe installation, enter the new port number (OpManager MSP Probe uses 8060 as the default web server port) and click 'Next' to proceed.

Step 8: After adding a customer and relevant probe details in your OpManager MSP Central web client, navigate to Settings > Configuration > Probe Details to download the ProbeKey.zip file.

Step 9: Select the ProbeKey.zip file and click 'Next' to proceed.

Step 10: If you select PGSQL, please proceed with Step 14. (or) If you select 'MSSQL' database (recommended for production). Click 'Next' to proceed.

Step 11: Provide MSSQL details like host name, port, database name. Use the credentials (username and password) that was created earlier while configuring SQL. Click 'Next' to proceed.

Step 12: Search for bcp.exe and bcp.rll in the MSSQL installation directory. Copy these files under \OpManager_MSP_Central\bin directory. Click 'Next' to proceed

Step 13: Click on browse and select \OpManager\bin\bcp.exe. Click 'Next' to proceed.

Step 14 : Click 'Finish' to complete OpManager MSP Probe installation.

4. Discover Devices:

Discovery is the process of identifying physical and virtual resources such as routers, switches, servers, firewalls, virtual machines, and interfaces in your networking environment and collecting information about them.

The discovery process is initiated in the Central server individually for different customers. In the Central server, a unified view of all the discovered devices is displayed.

Refer to the links below to discover devices:

Handling Errors:

Points to note:

Data of discovery for an individual customer such as Device name, IP address, vendor, etc., will be synchronized with the Central server.

Credential data of discovered devices for individual customers will be stored in their respective probes and the same will not be synchronized with the Central server.