Frequently asked questions - SAP monitor

Frequently asked questions - SAP monitor

1. SAP monitor's Health is always critical/warning state along with "System Error occurred" alert message. What should I do?
  1. These alerts are triggered when Applications manager receives Alerts from the SAP server itself.
  2. The same can be viewed under 'Alarms' tab of SAP monitor.
  3. These alerts can be cleared either in the SAP server or using the 'Complete Alarms' option from Applications Manager.

2. How to Filter SAP Alerts shown in SAP Monitor Details Page -> Alarms Tab

To filter/ customize alerts in SAP monitor, you can make changes to keys in the SAP.properties file present in the <AppManager_home>\conf  directory.
Note: Any change you make in this file will work only if you restart Applications Manager.
The table below defines the default values for the keys. You can add/delete/ modify the values to customize alerts according to your requirement.

Key
Default Value
Description
am.sap.alerttype

Shortdumps,AbortedJobs,AbapErrorInUpdate,BasisSystem,Database,CCMS,Background,Communication,Spool,Security,TransportSystem,BatchInput,Applications,Customer,Miscellaneous

Alerts from SAP server will be fetched from the Tree elements mentioned here and shown in Applications Manager SAP monitor
am.sap.alerttime.offset
0


If the SAP alerts time shown in Applications Manager are wrong, the offset value should be mentioned here.
For ex: If SAP alert time shown in APM is 2 hours ahead of actual time, we need to enter value as -2




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