Login Frequency Query Report
The below report would help us find the last logged in time of the users in SCP 11.0 SELECT AaaUser.FIRST_NAME "Technician", MAX(AaaLogin.NAME) "LoginName", MAX(AaaContactInfo.EMAILID) "Email", MAX(AaaAccSession.USER_HOST) "IP ...
Query report for Time Spent for First response in Version 11.0 (Postgres)
SELECT slad.SLANAME AS "Request SLA", wo.WORKORDERID AS "Request ID", longtodate(wo.CREATEDTIME) AS "Created Time", slad.SLANAME AS "Request SLA", longtodate(wo.FR_DUETIME) AS "Request first response due time",round(wo.RESPONSE_TIMESPENT / 60000) AS ...
Changing the ownership of Report
In order to change the ownership of the existing Reports, please follow the below steps, 1. connect to your database. Incase, if your connecting database is postgresql, please refer the below link to connect to it. viz. ...
Issue running reports
Cause : Report API running the background causes the issue. If the user mentions issue with running reports with the below error and trace as mentioned below. Error trace: ...
Analytics - SupportCenter Plus integration PKIX path building failed (for SCP 11.0)
While syncing Analytics Reports, this error may appear where the self-signed certificate to sync both Analytics Reports and SCP will be missing. These traces (mentioned below) can be viewed in the file zrmeinteglog0.txt under the location ...