Fix JAR for Parse Error Exception Raised during Mail Fetching
Issue :
Some mail are fetched and created as ticket without description due to message corruption temporarily. The issue is can be identified with the below trace.
Fix :
The issue is not recreated when the mail is skipped to next schedule and fetched again.
Error Trace :
- [10:02:11:958]|[09-01-2022]|[SYSOUT]|[INFO]|[1378]: -ERR Message corrupted|
- [10:02:11:958]|[09-01-2022]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[INFO]|[1378]: com.adventnet.servicedesk.mailutils : processMailContent()|
- [10:02:11:958]|[09-01-2022]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[SEVERE]|[1378]: javax.mail.MessagingException|
- [10:02:11:958]|[09-01-2022]|[com.manageengine.servicedesk.mail.core.ProcessMailMessage]|[SEVERE]|[1378]: Exception in multipart/* - mp.getCount()......|
- [10:02:11:958]|[09-01-2022]|[SYSERR]|[INFO]|[1378]: javax.mail.MessagingException: No inputstream from datasource;
- nested exception is:
- java.io.IOException: can't retrieve message #1 in POP3Message.getContentStream|
- [10:02:11:958]|[09-01-2022]|[SYSERR]|[INFO]|[1378]: at javax.mail.internet.MimeMultipart.parse(MimeMultipart.java:600)|
FJAR Description :
- FJAR Handles the parse error mentioned above while fetching mails by catching the messaging exception, The same mail will be fetched in the next schedule without any error.
Jar Compatibility
Build No | File Name |
12007 | 1_Empty_Description.fjar |
14006 | 14006_8499371.fjar |
New to ADSelfService Plus?
Related Articles
Mail Fetching - Error while processing attachment and inline image.
Issue During the process of fetching emails, attachments are dropped as a result of the presence of directory traversal characters. Furthermore, an issue arises when processing inline embedded images, this particular error related to inline images ...Debug JAR for Exception Trace While Parse Error Exception Raised during Mail Fetching
Build Compatibility : 12007 FJAR Description : FJAR Handles the parse error while fetching mails by catching the messaging exception, notifying the administrator & technicians (Configured in Notification Rules - Send when Application Error Occurs). ...Mail Fetching Stopped Due to Inline Image Handling
Issue Cause : While fetching a mail, in certain mail servers, cid of inline image is not parsed correctly. Once inline stream is converted to image, cid in src attr will be replaced with image url. cid for uploaded inline image in mail content is not ...Failure during Zia Reopen prediction process stops the mail fetching schedule
When the requester replies to closed/resolved requests with empty content or if there is no proper content except the content of the parent mail, then no content will be available for zia reopen prediction process and an exception will be ...Problem while fetching a mail since the mail's boundary value is not enclosed with the double quotes.
Issue: The mail will not be fetched/processed since the boundary value of the email is not enclosed within double quotes. javax.mail.internet.ParseException will be thrown. Emails causing this type of error will not be moved to error folder. This ...