Fix jar for EWS connectivity issue
Issue:
In EWS for incoming, we are facing intermittent connectivity issues like 'unexpected end of ZLIB input stream', '(503) service unavailable', 'this connection to store is dead' etc.
Resolution:
Apply the attached fjar (Download the build specific fjar file. If the fjar file isn't available, contact development team) and restart the application service.
Fix:
12007_8213246.fjar -> 12007 build
11129_9574770.fjar-> 11129 build
New to ADSelfService Plus?
Related Articles
Fix JAR for Parse Error Exception Raised during Mail Fetching
Issue : Some mail are fetched and created as ticket without description due to message corruption temporarily. The issue is can be identified with the below trace. Fix : The issue is not recreated when the mail is skipped to next schedule and fetched ...Mail fetching - deleted flag issue
This message will be thrown, when you have provided a shared mailbox. The concept here is, SDP MSP reads the mail from the configured mailbox and adds it as a request. During the time, if some other application fetches the mail from the same mailbox ...Mail Fetching: Inline Images Dropping Due to Invalid Extension
Issue: The inline image's file name from the email doesn't contain the extension. Example: filename = sys_attachment.dosys_id=5bb0751c8303b5dc96a238226daad371 As a result, the inline image gets stripped during the mail fetching process. The sender of ...Problem in extracting emails via EWS from 11134
Emails getting fetched via EWS are getting failed to process and stops the Mail Fetching when that mail's object doesn't have InternetMessageHeaders. Note: This issue will not occur for all emails extracted via EWS except for the emails which don't ...EWS Mail fetching issue - Proxy not enabled for ews. isIncoming: true
Issue: EWS Mail fetching issue using different tenants Error trace 1: [23:30:20:701]|[01-23-2023]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[73]: Proxy not enabled for ews. isIncoming: true| ...