Fix: Error while sending mail using EWS

Fix: Error while sending mail using EWS

Issue trace:

[11:58:49:091]|[11-29-2022]|[SYSERR]|[INFO]|[122]: microsoft.exchange.webservices.data.core.exception.service.remote.ServiceResponseException: The operation can't be performed because the item is out of date. Reload the item and try again.|
[11:58:49:095]|[11-29-2022]|[SYSERR]|[INFO]|[122]: at microsoft.exchange.webservices.data.core.response.ServiceResponse.internalThrowIfNecessary(ServiceResponse.java:278)|
[11:58:49:095]|[11-29-2022]|[SYSERR]|[INFO]|[122]: at microsoft.exchange.webservices.data.core.response.ServiceResponse.throwIfNecessary(ServiceResponse.java:267)|
[11:58:49:099]|[11-29-2022]|[SYSERR]|[INFO]|[122]: at microsoft.exchange.webservices.data.core.request.MultiResponseServiceRequest.execute(MultiResponseServiceRequest.java:165)|
[11:58:49:099]|[11-29-2022]|[SYSERR]|[INFO]|[122]: at microsoft.exchange.webservices.data.core.ExchangeService.sendItem(ExchangeService.java:789)|
[11:58:49:101]|[11-29-2022]|[SYSERR]|[INFO]|[122]: at microsoft.exchange.webservices.data.core.service.item.EmailMessage.internalSend(EmailMessage.java:171)|
[11:58:49:101]|[11-29-2022]|[SYSERR]|[INFO]|[122]: at microsoft.exchange.webservices.data.core.service.item.EmailMessage.sendAndSaveCopy(EmailMessage.java:300)|

Reason:

      Possible reason could be a racing condition / concurrent changes in the draft message before sending that mail.

Fix:

      Apply the attached fjar file corresponding to your build version and restart the application service.


Jar compatibility:

Build version
Fjar file
12000 - 12010
12007_8223753.fjar
13008 - 13009
13008_10008265.fjar
14205 - 14506
14504_ews_send_error.fjar
14600 - 14710
14600_10003118.fjar

For other build versions, reach our support.


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