End User Monitoring (EUM) - Frequently asked questions

End User Monitoring (EUM) - Frequently asked questions


Unable to Login End User Monitoring Agent?

  1. Make sure Applications Manager (to which EUM Agent is mapped) is reachable from the machine where EUM server is running.
  2. Setup proxy, if proxy is required to connect to Applications Manager.
    1. Check this to know how to setup proxy
  3. Login EUM Agent with 
    1. Applications Manager's admin credentials - For EUM Agent version 17*
    2. EUM API Key - Key will be shown in Admin -> REST API -> End User Monitoring in Applications Manager - For EUM Agent version 18 and above*

How to Change Applications Manager hostname and port in EUM Agent for login?

  1. Go to [EUM_HOME]/conf folder
  2. Open AppServer.xml in a text editor
  3. Search for "host" and "port" attribute in the xml file
  4. Replace the existing value with the new Applications Manager's host and SSL port
  5. Save the changes
  6. Restart EUM Agent
  7. Login with updated Applications Manager's credentials/EUM API Key
Example
<?xml version="1.0" encoding="UTF-8"?>
<AMP-SERVER>
<AMP encryptedPassword="vgvLugs" encryptedProxyPassword="" host="localhost" id="0" opm_plugin="false" pacUrl="" pollingtime="60000" port="8443" protocol="https" proxyType="noProxy" proxy_authscheme="BASIC" proxy_bypass="" proxy_host="" proxy_port="34" proxy_user="" username="admin"/>
</AMP-SERVER>

How to change AppManager credentials/EUM API Key in console mode or directly from file?

For EUM Agent version 17

  1. Go to [EUM_HOME]/conf folder
  2. Open AppServer.xml in a text editor
  3. Remove encryptedPassword attribute and add new attribute password with new password
  4. Save the changes
  5. Restart EUM Agent
<?xml version="1.0" encoding="UTF-8"?>
<AMP-SERVER>
<AMP password="admin" encryptedProxyPassword="" host="localhost" id="0" opm_plugin="false" pacUrl="" pollingtime="60000" port="8443" protocol="https" proxyType="noProxy" proxy_authscheme="BASIC" proxy_bypass="" proxy_host="" proxy_port="34" proxy_user="" username="admin"/>
</AMP-SERVER>

For EUM Agent version 18 and above

  1. Go to [EUM_HOME]/conf folder
  2. Open AppServer.xml in a text editor
  3. Remove encryptedKey attribute and add new attribute apikey with EUM API Key
  4. Save the changes
  5. Restart EUM Agent
<?xml version="1.0" encoding="ISO-8859-1"?>
<AMP-SERVER>
<AMP apikey="EUMhTVn22kkkbsmsbu2038200jsbn" encryptedProxyPassword="" host="localhost" id="0" pacUrl="" pollingtime="60000" port="8443" protocol="https" proxyType="wpadProxy" proxy_authscheme="BASIC" proxy_bypass="" proxy_host="" proxy_port="" proxy_user=""/>
</AMP-SERVER>

How to setup proxy to connect to Applications Manager for login?

  1. Go to [EUM_HOME]/conf folder
  2. Open AppServer.xml in a text editor
  3. Search for "proxyType" attribute in xml update the value as "manualProxy"
  4. Set Proxy host name to "proxy_host" attribute
  5. Set Proxy port to "proxy_port" attribute
  6. Set Proxy username to "proxy_user" attribute
  7. For Proxy password, remove encryptedProxyPassword attribute and add new attribute named "proxy_pass" and enter the value
  8. Save the changes
  9. Restart EUM Agent
Example
<?xml version="1.0" encoding="UTF-8"?>
<AMP-SERVER>
<AMP encryptedPassword="vgsscrt" host="localhost" id="0" opm_plugin="false" pacUrl="" pollingtime="60000" port="8443" protocol="https" proxyType="manualProxy" proxy_authscheme="BASIC" proxy_bypass="" proxy_host="localhost" proxy_port="8754" proxy_user="admin" proxy_pass="admin" username="admin"/>
</AMP-SERVER>

EUM Agent not mapped to Applications Manager. What should I do?

Here is how you can perform troubleshooting if EUM Agent not mapped:
  1. Verify that the EUM Agent is up and running.
  2. Verify if you can reach the Applications Manager from the server where the EUM Agent is installed
  3. Check if the EUM Agent's connectivity to the Applications Manager server requires configuring a proxy server.
  4. Verify if you have provided valid credentials/EUM API Key of Applications Manager in the Agent settings page.
  5. Make sure you have purchased a license to use the EUM Add-on.
  6. Make sure you have applied the correct license on Applications Manager
  7. Check if you have crossed the maximum limit of EUM Agents allowed to map to the single Applications Manager instance.
    1. Note: Maximum allowed agents per instance is 20
  8. Please note that EUM Agents can be added only to Managed server or Standalone server and not to Admin server of Applications Manager

AppManager version 15320 requires EUM Agent version 18 and above

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