FAFR to set priority based on other change fields
Requirement:
Set priority based on 3 change fields. i.e Change Additional field - "Coverage", "Impact" and "Urgency".
Steps to configure:
1. Goto Admin > Change Templates > Field and Form Rules > On Field Change: Urgency.
2. Set Conditions as: Coverage is not empty, Impact is not empty and Urgency is not empty.
3. Execute Script: Paste the attached script. Update the change additional field value as per your instance.
Script:
var Priority_Matrix = {
"Coverage 4": {
"Impact 4": {
"Urgency 4": "Critical",
"Urgency 3": "High",
"Urgency 2": "Medium",
"Urgency 1": "Low"
},
"Impact 3": {
"Urgency 4": "High",
"Urgency 3": "High",
"Urgency 2": "Medium",
"Urgency 1": "Low"
},
"Impact 2": {
"Urgency 4": "Medium",
"Urgency 3": "Medium",
"Urgency 2": "Low",
"Urgency 1": "Low"
},
"Impact 1": {
"Urgency 4": "Low",
"Urgency 3": "Low",
"Urgency 2": "Low",
"Urgency 1": "Low"
}
},
"Coverage 3": {
"Impact 4": {
"Urgency 4": "High",
"Urgency 3": "High",
"Urgency 2": "Medium",
"Urgency 1": "Low"
},
"Impact 3": {
"Urgency 4": "High",
"Urgency 3": "Medium",
"Urgency 2": "Medium",
"Urgency 1": "Low"
},
"Impact 2": {
"Urgency 4": "Medium",
"Urgency 3": "Medium",
"Urgency 2": "Low",
"Urgency 1": "Low"
},
"Impact 1": {
"Urgency 4": "Low",
"Urgency 3": "Low",
"Urgency 2": "Low",
"Urgency 1": "Low"
}
},
"Coverage 2": {
"Impact 4": {
"Urgency 4": "Medium",
"Urgency 3": "Medium",
"Urgency 2": "Low",
"Urgency 1": "Low"
},
"Impact 3": {
"Urgency 4": "Medium",
"Urgency 3": "Medium",
"Urgency 2": "Low",
"Urgency 1": "Low"
},
"Impact 2": {
"Urgency 4": "Low",
"Urgency 3": "Low",
"Urgency 2": "Low",
"Urgency 1": "Low"
},
"Impact 1": {
"Urgency 4": "Low",
"Urgency 3": "Low",
"Urgency 2": "Low",
"Urgency 1": "Low"
}
},
"Coverage 1": {
"Impact 4": {
"Urgency 4": "Low",
"Urgency 3": "Low",
"Urgency 2": "Low",
"Urgency 1": "Low"
},
"Impact 3": {
"Urgency 4": "Low",
"Urgency 3": "Low",
"Urgency 2": "Low",
"Urgency 1": "Low"
},
"Impact 2": {
"Urgency 4": "Low",
"Urgency 3": "Low",
"Urgency 2": "Low",
"Urgency 1": "Low"
},
"Impact 1": {
"Urgency 4": "Low",
"Urgency 3": "Low",
"Urgency 2": "Low",
"Urgency 1": "Low"
}
}
};
var coverage = $CS.getText("UDF_CHAR1"); // Update with the change UDF field name as per your instance.
var impact = $CS.getText("IMPACT");
var urgency = $CS.getText("URGENCY");
$CS.setText("PRIORITY",Priority_Matrix[coverage][impact][urgency]);
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