FAFR - How to mandate field when SLA is overdue

FAFR - How to mandate field when SLA is overdue

1. Under Admin >> Incident Template >> Edit the template in question

2. Choose field and form rules and apply the below script On Form Submit

var duebyDate = $CS.getValue("DUEBYDATE");
var currentDate = new Date();

You can choose the relevant field name as highlighted below 

      • Related Articles

      • Query to show Field and Form rules of each template

        MSSQL: SELECT rtf.templatename "Template Name",  STUFF((SELECT ', '+ ad.org_name + char(10)   FROM  Accountdefinition ad LEFT JOIN Ruleaccountmapping ramp ON ramp.accountid=ad.org_id where rd.ruleid=ramp.ruleid FOR XML PATH ('')), 1, 1, '') 'Rule ...
      • Query to show active Field and form rules in a service template.

        Please go to Reports-New Query Report and execute the query. SELECT rtf.templatename "Template Name", rd.rulename "Rule Name", ry.ruletype "Event", rd.usertype "Applies To", rd.jscode "Script", rat.actionname "Action Name", RuleFormField.fieldname ...
      • Script to Populate User Additional Field under Incident Template using FAFR

        The script load the Requester Name under Incident Additional field ( As a pick list), by choosing the requester name under additional field the script populates the user additional field value. * Kindly create two additional fields under Admin -> ...
      • Disable Default Template - Using FAFR

        1. Navigate to Admin>Incident Template>> Edit Default Template  2. Select Field & Form Rules Tab 3. Select On form Load  4. Make sure to select "Applies to Technicians" and set the action as Execute Script and paste the below script  ...
      • Route from default request to service catagories

        To route from default request page to service catagories Kindly follow the steps below, Access the Admin Module Select  incident template>>Feilds and Forms Rules Create a new rule, paste the script and save it I have attached a screenshot for ...