FAFR - How to mandate field when SLA is overdue
1. Under Admin >> Incident Template >> Edit the template in question
2. Choose field and form rules and apply the below script On Form Submit
var duebyDate = $CS.getValue("DUEBYDATE");
var currentDate = new Date();
if(currentDate>duebyDate)
{
$CS.mandateField(["WorkOrder_Fields_UDF_CHAR1"]);
}
You can choose the relevant field name as highlighted below
New to ADSelfService Plus?
Related Articles
To make SLA mandatory while creating a service request
The steps mentioned below make the SLA selection mandatory for any service request creation. Tested in builds : 14000 and 14301. Script: if(!jQuery("#servicesla-selected").attr("data-association-id") || ...Set SLA automatically for a service request using FAFR
Note: The below FAFR script will work only on 10600 MSP and above Requirement: Set SLA automatically for a service request depending on the Priority. Usecase: Let us consider a scenario where SLA has to be set depending on the requester's associated ...Account specific request template: Redirection to requester's account based template from default template using FAFR
Tested in builds 14000, 14200 and 14201 (Global FAFR): Step 1: In Global FAFR, on form load, configure an FAFR and execute the below script under Action as shown below, try{ $req.form.destroyForm(undefined, false); }catch(err){} ...Script to Populate User Additional Field under Incident Template using FAFR
The script load the Requester Name under Incident Additional field ( As a pick list), by choosing the requester name under additional field the script populates the user additional field value. * Kindly create two additional fields under Admin -> ...Disable Default Template - Using FAFR
1. Navigate to Admin>Incident Template>> Edit Default Template 2. Select Field & Form Rules Tab 3. Select On form Load 4. Make sure to select "Applies to Technicians" and set the action as Execute Script and paste the below script ...