Query to Export solutions (MSSQL & PGSQL)
Tested in Build PGSQL (14300) or MSSQL (14306)
Run this query under Reports->New Query Report and export it to the desired format
SELECT solution.solutionid "Solutionid", KB_Topics.TOPICNAME " Topic",Solution.TITLE "Subject ",Solution.DESCRIPTION "Contents",solutioninfo.noofhits
"Views",Creator.FIRST_NAME "Created By",longtodate(SolutionInfo.CREATEDTIME) "Created Time",Updater.FIRST_NAME "Last Modified By",longtodate
(SolutionInfo.LASTUPDATEDTIME) "Last Modified Time",Sol_StatusDefinition.STATUSNAME "Status" FROM Solution INNER JOIN SolutionInfo ON
Solution.SOLUTIONID=SolutionInfo.SOLUTIONID
LEFT JOIN KB_Topics ON Solution.TOPICID=KB_Topics.TOPICID
LEFT JOIN AaaUser Updater ON SolutionInfo.LASTUPDATEDBY=Updater.USER_ID
LEFT JOIN AaaUser Creator ON SolutionInfo.CREATEDBY=Creator.USER_ID
LEFT JOIN Solution_Keywords ON Solution.SOLUTIONID=Solution_Keywords.SOLUTIONID
LEFT JOIN Sol_StatusDefinition ON Solution.STATUSID=Sol_StatusDefinition.STATUSID
LEFT JOIN solutionugmapping sum ON solutioninfo.solutionid=sum.solutionid
LEFT JOIN Usergroups ug ON sum.usergroupid=ug.id
LEFT JOIN Usergroupsaccmapping ugam ON ug.id=ugam.usergroupid
LEFT JOIN AccountDefinition ad ON ugam.accountid=ad.org_id
Build no over 14000 use the below query.
SELECT solution.solutionid "Solutionid", KB_Topics.TOPICNAME " Topic",Solution.TITLE "Subject ",Solution.DESCRIPTION "Contents",solutioninfo.noofhits
"No of View",Creator.FIRST_NAME "Created By",longtodate(SolutionInfo.CREATEDTIME) "Created Time",Updater.FIRST_NAME "Last Modified By",longtodate
(SolutionInfo.LASTUPDATEDTIME) "Last Modified Time",Sol_StatusDefinition.STATUSNAME "Status" FROM Solution INNER JOIN SolutionInfo ON
Solution.SOLUTIONID=SolutionInfo.SOLUTIONID
LEFT JOIN KB_Topics ON Solution.TOPICID=KB_Topics.TOPICID
LEFT JOIN AaaUser Updater ON SolutionInfo.LASTUPDATEDBY=Updater.USER_ID
LEFT JOIN AaaUser Creator ON SolutionInfo.CREATEDBY=Creator.USER_ID
LEFT JOIN Solution_Keywords ON Solution.SOLUTIONID=Solution_Keywords.SOLUTIONID
LEFT JOIN Sol_StatusDefinition ON Solution.STATUSID=Sol_StatusDefinition.STATUSID
LEFT JOIN solutionugmapping sum ON solutioninfo.solutionid=sum.solutionid
LEFT JOIN Usergroups ug ON sum.usergroupid=ug.id
LEFT JOIN Usergroupsaccmapping ugam ON ug.id=ugam.usergroupid
LEFT JOIN AccountDefinition ad ON ugam.accountid=ad.org_id
"No of View",Creator.FIRST_NAME "Created By",longtodate(SolutionInfo.CREATEDTIME) "Created Time",Updater.FIRST_NAME "Last Modified By",longtodate
(SolutionInfo.LASTUPDATEDTIME) "Last Modified Time",Sol_StatusDefinition.STATUSNAME "Status" FROM Solution INNER JOIN SolutionInfo ON
Solution.SOLUTIONID=SolutionInfo.SOLUTIONID
LEFT JOIN KB_Topics ON Solution.TOPICID=KB_Topics.TOPICID
LEFT JOIN AaaUser Updater ON SolutionInfo.LASTUPDATEDBY=Updater.USER_ID
LEFT JOIN AaaUser Creator ON SolutionInfo.CREATEDBY=Creator.USER_ID
LEFT JOIN Solution_Keywords ON Solution.SOLUTIONID=Solution_Keywords.SOLUTIONID
LEFT JOIN Sol_StatusDefinition ON Solution.STATUSID=Sol_StatusDefinition.STATUSID
LEFT JOIN solutionugmapping sum ON solutioninfo.solutionid=sum.solutionid
LEFT JOIN Usergroups ug ON sum.usergroupid=ug.id
LEFT JOIN Usergroupsaccmapping ugam ON ug.id=ugam.usergroupid
LEFT JOIN AccountDefinition ad ON ugam.accountid=ad.org_id
New to ADSelfService Plus?
Related Articles
Query to export All Requesters from All Accounts (MSSQL & PGSQL)
Tested in builds from PGSQL (14300) or MSSQL (14306) Execute the below query under Reports > New Query Reports: SELECT AaaUser.USER_ID,AaaUser.FIRST_NAME "FullName",AaaLogin.NAME "LoginName",AaaLogin.DOMAINNAME "Domain",AaaContactInfo.EMAILID ...Query to show Average response time for Category (MSSQL & PGSQL)
Tested in build PGSQL (14300) and MSSQL (14306) PGSQL: SELECT accountdefinition.org_name "Account",cd.categoryname "Category", TO_CHAR(((avg(wo.respondedtime)-avg(wo.createdtime))/1000 || ' second')::interval, 'HH24:MI:SS') "Avg Response Time" FROM ...Query to export account based solutions (PGSQL & MSSQL )
Tested in Build 14600 pgsql SELECT solution.solutionid "Solutionid", KB_Topics.TOPICNAME " Topic",Solution.TITLE "Subject ",Solution.DESCRIPTION "Contents",solutioninfo.noofhits "No of View",Creator.FIRST_NAME "Created ...Query to list the custom and query reports and the technician created (MSSQL & PGSQL)
Tested in builds from PGSQL (14300) or MSSQL (14306) Use case The query displays the custom reports and query reports saved by technicians. Query SELECT custrepdet.report_name "Report Name", au.first_name"Created By" from customreportquery custrep ...Query to show Category, Sub category and Item (MSSQL & PGSQL)
Tested in Build PGSQL (14300) or MSSQL (14306) PGSQL & MSSQL: Excute the below query under Report > New Report > Query Report > Copy, Paste the below and Run the query. SELECT CategoryDefinition.CATEGORYNAME "Category Name", ...