Error while invoking backup_MSSQLException: TDS Protocol error
java.sql.SQLException: TDS Protocol error: Invalid packet type 0x64 at
Based on the Email screenshot it looks like you have the "TDS Protocol Error" message. We have seen this message occur under different situations and mostly it is a SQL or network related issue.
* You have network connection issue between the application and the SQL server.
* There is another backup happening when the application tries to back up the database.
In most cases, when you re-schedule the backup to a different time (outside of operational hours), the issue will be resolved.
If you continue to receive such backup failures even after scheduling it to different hours, please keep us posted.
How do I restore the backup data?
Step 1: To restore the backed up data,Command Prompt as an Administrator, ManageEngine\ServiceDeskPlus – MSP\bin>restoreData.bat When it is prompted, please invoke the backup (just part 1) and it will start the restore process thereby automatically ...
Restore fails due to CRC error
When the Backup is Password protected, then during restore, the application is unable to unzip the backup file due to CRC error below, Default Backup password: SDP123! java.io.IOException: invalid CRC (MAC) for file: ...
Scheduled Backup Failure
Sometimes the scheduled backup fails due to the below error in the logs, Error Message org.postgresql.util.PSQLException: An I/O error occured while sending to the backend. at ...
Steps for taking Full Backup
The following instructions is to perform a manual backup in ServiceDesk Plus – MSP, Step 1: Stop ManageEngine ServiceDesk Plus – MSP service. Step 2: From the command prompt, go to [ServiceDesk Plus-MSP-Home]\bin directory and ...
"invalid color code:undefined" error in chrome browser
This is possible because some extensions in the browser are interfering with the application. Open an incognito window. Disable all the browser extensions and check if that fixes the issue. Then, try enabling the extensions one by one until the issue ...