Unable to import users from AD

Unable to import users from AD

Issue - 1:
Unable to add domain:
If you are using SSL port to connect with the domain controller, then please select the checkbox if SSL is enabled and try adding once again.

Issue - 2:
Unable to fetch users from AD:
Please be noted that the user name / display name shouldn't contains the special characters listed below:
special characters will not be accepted: / \ [ ] : ; | = , * ? < > " ' ` % -- $$
Note - This special character enforcement is due to product security enforcement

Workaround:

From the applications manager, installed machine go to the appmanager/conf --> BlackListCommands.properties file --> edit the file --> am.name.validation.regex=  parameter --> remove the character / present in the display name --> restart the applications manager service

Now try to import the user and check if you were able to add it.

It is mandatory to take a backup of the blacklistcommands.properties file before making changes.

From the version 15990, the special character restrictions has been removed for AD display name. However, the restriction is still appicable for the username





      New to ADSelfService Plus?

        Resources

            • Related Articles

            • Configuring SAML authentication for Microsoft AD FS in Applications Manager

              Follow the steps given below to configure SAML authentication for Azure ADFS in Applications Manager: The first part of this process includes configuring AD FS. If you want to do this manually, start following from Step 4. 1. Open AD FS ...
            • How to import certificates for monitoring DB2 Server with SSL authentication?

              By default, if you want to use self-signed certificates for SSL connection then the certificate generated by the DB2 server will be db2server.arm. But our AppManager doesn't support arm files. So it has to be renamed as the db2server.cer and then ...
            • LDAP - Unable to find valid SSL Certificate

              If there is an error while adding LDAP Server Monitor with the message "Unable to find valid SSL Certificate", then please try the below steps to troubleshoot the issue. When the error occurs we can find the below traces in the "stderr.txt.*" log ...
            • Microsoft 365 - Unable to add monitor

              Prerequisites:  Ensure that you have met all the prerequisites for the Microsoft 365 monitor. Basic Connectivity Troubleshooting:  If you're unable to add the monitor, refer this KB. Microsoft 365 errors: 1. "Microsoft 365 connectivity modules are ...
            • How to import certificates for monitoring Postgres Server with SSL authentication?

              Error Message: The connection attempt failed! Reason: This error occurs when you are trying to add an SSL enabled server but the certificates which are used for SSL connection are not present in the cacerts. Solution:       To import certificates, ...