Error when creating a new change request/ Technicians not listed for Change Owner/ Change technician Field.
Usually Occurs after upgrade to 10000:
Fields like Change Owner, Change Manager, Change Requester and site are a part of the change template layout by default and are irremovable.
If any of these fields are out of the layout,drag and drop the field inside the change template from the pane available on the left and then save it.
How to create a new change request automatically from a request.
This is a sample python script that triggers the creation of a Change Request in ServiceDesk Plus using the Change API.The request ID of the parent request is appended to the subject line of the change request. Use Case: Let us assume a scenario ...
Technician change from history
This report is used to find who changed the Technician and how many technician handled the request. To make any changes to a query, refer to the KB article below. ...
How to automatically assign users to different roles in a change request.
This is a sample python script to read the value in the Change Owner field , when a Change Request is created and set him/her as the Change Implementer automatically, using Change Custom Triggers. This is achieved by submitting a update request to ...
How to populate user names in a request additional field
This sample script is to populate both technician and requester names in a request additional field Use Case: Populate all user name in a request additional field. Execution Steps: 1. Create a new 'Single Line' additional field and add them in the ...
Request violated by technician
This report used to find the technician who violated the request. If the request/incident already has a violation and is reassigned to another technician the new technician assumes the violation instead of the technician that the violation occurred. ...