In this article:  

• Issue description

• Prerequisites

• Possible causes

• Resolution

• Related topics and articles

• How to reach support

Issue description  

When configuring an EMC Isilon server in ADAudit Plus, users may encounter the error Error in getting shares or Access is denied. This indicates that ADAudit Plus is unable to retrieve share details from the EMC Isilon server due to insufficient privileges.

Prerequisites  

• Access to the ADAudit Plus web console

• Access to the EMC Isilon UI (OneFS console)

• Administrative credentials for EMC Isilon and the domain account configured in ADAudit Plus

Possible causes  

• The domain user configured in ADAudit Plus does not have adequate privileges to read shares within the configured zone on the EMC Isilon server.

Resolution  

Ensure that the domain user configured under Domain Settings in ADAudit Plus has permission to access and read shares on the EMC Isilon server.

To grant access:

1. Log in to the EMC Isilon UI (OneFS console).

2. Navigate to the Access tab and select Membership and roles.

3. Go to the Groups tab and filter by Providers set to LOCAL: System.

4. Edit the Administrators group.

5. Add the domain user account configured under ADAudit Plus Domain Settings to this group.

Once completed, ADAudit Plus should be able to retrieve share details from the EMC Isilon device.

Related topics and articles  

• Privileges required for effective EMC Isilon auditing

How to reach support  

If the issue persists after performing these steps, collect the following information and contact support@adauditplus.com:

• Screenshot of the Domain Settings user in ADAudit Plus

• Screenshot of the user added to the administrators group in the EMC Isilon UI

• Error message as seen in the ADAudit Plus web console