Enforce Random Password usage
Hi ,
Greetings from ManageEngine team!
Thanks for reaching out to us. From your query, I understand that you would like to enforce the technicians to only use the Random Passwords.
Please be advised that we will need to adjust two different settings to achieve this result.
Step1: Change the HelpDesk role to allow random password only.
Please login into ADManager Plus as the admin and navigate to Delegation > HelpDesk Roles > edit the Role assigned for the technician> Select only Random Password option under the Reset Password section.
Please use the screenshot below as a reference for the same
This will only allow the technician to reset password using the Random Password option.
Step2: Change the User Creation Template to use Random Password by Default
Please login into ADManager Plus ass the builtin admin account and navigate to Management > User Management > User Creation Templates > Edit the template used by the technicians > select Account tab > Set Random Password as the default option.
Please use the screenshot below as a reference for the same
Once the above steps are configured, Technicians will only be able to use the Random Password option while creating users and resetting their passwords.
Hope this clears the query that you have raised today. Please feel free to reach us back if you need further assistance.
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