Endpoint Central Mobile App – Frequently Asked Questions (FAQ)
Overview
The Endpoint Central mobile app allows administrators to monitor and manage endpoints remotely. This article addresses commonly asked questions related to setup, security, connectivity, features, and troubleshooting.
1.1 Which platforms are supported?
The mobile app is available for:
Android
iOS
1.2 Can the mobile app work without the web console?
No. The mobile app functions as a companion to the Endpoint Central web console and requires an active server (Cloud or On-Premises).
1.3 Is the mobile app included in all editions?
Yes. The app is included in both Free and paid editions at no additional cost.
2.1 What credentials are required to log in?
You must log in using your Endpoint Central credentials.
Supported authentication methods:
Local login (On-Premises)
Active Directory (On-Premises)
Single Sign-On (SSO)
Two-Factor Authentication (2FA) (if Configured)
2.2 Is Active Directory login supported?
Yes. AD authentication is supported when configured in your On-Premises setup.
2.3 Is Azure AD SSO supported for Mobile users?
Yes. Azure AD SSO is supported when enabled in Endpoint Central settings.
2.4 What happens if I lose my device?
If your device is lost or stolen, you can secure your access using the following steps:
For Cloud Users
You can remotely sign out of active mobile app sessions through the Endpoint Central web console.
This immediately invalidates the active session on the lost device.
The mobile app requires valid credentials or biometric authentication to regain access.
For On-Premises Users
You can reset or change your user password from the web console.
Once the password is changed, the mobile app session on the lost device will automatically be logged out.
The user must reauthenticate using the updated credentials to access the app again.
This ensures your Endpoint Central account remains secure even if your device is lost.
3.1 How do I connect to an On-Premises server?
Select On-Premises during login.
Enter:
Server URL (public IP or domain name)
HTTPS port (default: 8383)
Provide login credentials
OR
Scan the QR code from:
Admin → User Administration → Mobile App (Smart Sign-In)
If the server is not publicly accessible, configure:
NAT
VPN
Reverse proxy
3.2 How do I log in to the Cloud version?
Select Cloud and log in using your Cloud credentials.
No firewall configuration is required for Cloud access.
3.3 Which ports must be open?
The HTTPS port configured for your server (default: 8383) must be accessible from the mobile device.
3.4 Can the app work in a closed (air-gapped) network?
Yes, if the mobile device has local network access to the On-Premises server.
3.5 What are the prerequisites for Secure Gateway Server (SGS) access?
Ensure Mobile App Communication is enabled under:
Admin → NAT Settings → Secure Gateway Server → Advanced Settings
4.1 Is the mobile app secure?
Yes. All communication is encrypted using HTTPS (TLS).
Additional protections:
Biometric authentication
PIN-based security
2FA support
Server-side audit logging
4.2 Does the app store endpoint data locally?
No. Endpoint data is not permanently stored on the mobile device.
4.3 Is re-authentication required for sensitive actions?
Yes.
For actions such as:
Remote Control
Patch Deployment
Re-authentication is required:
iOS: Enter device passcode
Android: Enter device PIN/password/pattern
4.4 Are actions logged?
Yes. All actions performed via the mobile app are recorded in the standard audit trail.
5.1 What actions can be performed using the mobile app?
Administrators can:
Monitor endpoints
Deploy patches
Install agents
Push configurations
View asset inventory
Initiate remote control
Receive alerts
Perform basic troubleshooting
5.2 Is remote control supported?
Yes. Remote control is supported for:
Windows
macOS
Linux
If MDM is integrated, Android and iOS devices can also be remotely viewed.
5.3 Is patch management supported?
Yes. You can approve and deploy patches directly from the mobile app.
5.4 How do I deploy patches?
Navigate to:
Devices → Vulnerable Devices
OR
Patches → Applicable Patches
Select device(s) → Tap Deploy
On iOS, swipe right if the Deploy option is directly available.
5.5 Can I install agents from the mobile app?
Yes. You can initiate agent installation directly from the mobile app for machines that belong to already configured domains.
For advanced installation options (such as additional deployment methods or custom configurations), please use the Endpoint Central web console.
5.6 How do I view the Agent Uninstall OTP?
Go to:
Settings → Agent Uninstall OTP
This is available only if Agent Protection Settings restrict uninstallation.
5.7 Can I manage MDM from this app?
Yes, if MDM is integrated with Endpoint Central.
If not integrated, device management is available separately via
"ManageEngine Mobile Device Manager Plus" mobile app.
5.8 Can the app be used offline?
6.1 Does the app support push notifications?
Yes. The app supports real-time notifications for:
Task status updates
Security alerts
Failures
6.2 Push notifications are not working. What should I check?
Device notification permissions
Server alert configuration
Network connectivity
7.1 Is multi-tenancy supported?
Yes. MSPs and Cloud users can switch between customers if enabled.
For MSP environments, use the dedicated application:
Endpoint Central MSP
7.2 Why can’t I log into an MSP server using the regular app?
8.1 I cannot connect to the server. What should I check?
Verify server reachability
Confirm HTTPS port accessibility
Validate login credentials
Try accessing the server URL via a mobile browser
If the issue persists, contact support with relevant screenshots or logs.
8.2 The app shows “No account found.”
Ensure your Endpoint Central license is active and not expired.
8.3 The app crashes or freezes. What should I do?
Update to the latest app version
Force close and relaunch the app
Reattempt login
If the issue persists, contact support.
9.1 How can I request a feature?
You may:
Use Contact Support under Settings
Shake your device to submit feedback
Submit suggestions through the product roadmap portal
9.2 How do I update the mobile app?
Updates are available via:
Apple App Store
Google Play Store
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