Email Signtature behavior in Version 11.0.
In order for the email signature to work in Version 11.0, please do add the signature first and then go to Admin - Notification Rules - Replying to a Request template - Customize template and add the below variable
Go to Home page and in the top right corner click the image of Administrator/support rep . A drop-down will appear and click on personalize where you
need to provider the Signature and save it
Once done, clear the browser cache and see if the signature works.
NOTE:- You need to personalize signature for each support rep separately
Note: In Version 8.1, this procedure is not needed. There are a lot of users who are sending us tickets asking us about the Email signature in 11.0 and we can inform the above steps to the users.
Notify Support Reps when a new reply is received for Unassigned Requests
Please do follow the below steps to notify support reps when an unassigned request is updated or when a reply is received. 1. Download the configuration.json file, sendMail.py file, requestobj.json file from the below link: ...
If you would like to delete the older requests, you could use the below query. For MSSQL: delete from workorder where dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (CREATEDTIME/1000),'1970-01-01 00:00:00') <= convert(varchar,'2010-04-01 00:00',21) ...
Behavior of Survey email configuration in 11.0
When Support reps setup survey email configuration, they would be under the impression that the language they select would the one the survey goes out but it doesn't work that way. Let's say that the Support rep sets up the survey to go out in the ...
Email already exists issue
It wont allow you to create a contact, says 'email already exists'.But wont be listed in contact list view,support list view,Acc manager list view select * from aaacontactinfo where email@example.com'; This will give you the contactinfo_id , ...
11.0 Behavior changes wrt to admin operations
Module wise behavior changes : https://workdrive.zohoexternal.com/sheet/open/49yu6b27a538df41d4713b7ecdfbe3d0a5198 Settings wise behavior changes : https://workdrive.zohoexternal.com/sheet/open/6ji296663cae2c657417db16845f74c376f0e 11.0 Licensing ...