Email Signtature behavior in Version 11.0.
In order for the email signature to work in Version 11.0, please do add the signature first and then go to Admin - Notification Rules - Replying to a Request template - Customize template and add the below variable
Go to Home page and in the top right corner click the image of Administrator/support rep . A drop-down will appear and click on personalize where you
need to provider the Signature and save it
Once done, clear the browser cache and see if the signature works.
NOTE:- You need to personalize signature for each support rep separately
Note: In Version 8.1, this procedure is not needed. There are a lot of users who are sending us tickets asking us about the Email signature in 11.0 and we can inform the above steps to the users.
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11.0 Behavior changes wrt to admin operations
Module wise behavior changes : https://workdrive.zohoexternal.com/sheet/open/49yu6b27a538df41d4713b7ecdfbe3d0a5198 Settings wise behavior changes : https://workdrive.zohoexternal.com/sheet/open/6ji296663cae2c657417db16845f74c376f0e 11.0 Licensing ...
Script to Notify Support Reps when a new reply is received for Unassigned Requests
Please do follow the below steps to notify support reps when an unassigned request is updated or when a reply is received. 1. Download the configuration.json file, sendMail.py file, requestobj.json file from the below link: ...
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If you would like to delete the older requests, you could use the below query. Connect to the Database For MSSQL: delete from workorder where dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (CREATEDTIME/1000),'1970-01-01 00:00:00') <= ...
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