Email Signtature behavior in Version 11.0.
In order for the email signature to work in Version 11.0, please do add the signature first and then go to Admin - Notification Rules - Replying to a Request template - Customize template and add the below variable
$EmailSignature.
Go to Home page and in the top right corner click the image of Administrator/support rep . A drop-down will appear and click on personalize where you
need to provider the Signature and save it
Once done, clear the browser cache and see if the signature works.
NOTE:- You need to personalize signature for each support rep separately
Note: In Version 8.1, this procedure is not needed. There are a lot of users who are sending us tickets asking us about the Email signature in 11.0 and we can inform the above steps to the users.
New to ADSelfService Plus?
Related Articles
Disable signature while replying to an email.
The signature is set up by clicking on the User badge on the top right corner and clicking on Personalize. If the reply notifications have a variable $EmailSignature under Admin >> Notification Rules, then the signature will be automatically ...How to implement a Private Notice message while replying to an email.
Click the user badge on the top right corner and click on Personalize and configure the email signature along with the privacy message. Once done, under Admin >> Notification Rules >> Edit the notification used and insert the email signature ...How to email pending requests list to technician periodically
This post describes the use of a python script to email pending requests to each technician in a periodic interval using Custom Schedules.This showcases the use of a feature called 'Custom Schedules' that was released in the build 9300 of ServiceDesk ...Remote AE (Asset Scanning) Behavior changes
You can download the compatible version of Remote AE from the installed version of ServiceDeskPlus-MSP. Please go to Admin > Distributed Asset Scan and make use of the below highlighted. If you already have Asset Explorer in older versions, please ...Requests duplicated - Not deleted from inbox after fetching
Issue When emails are fetched as requests, the application places a delete flag which is delete the email from the inbox. In this case, the emails are not deleted allowing the application to fetch the same email again and again Cause Issue occurs ...