Email notification does not work
Issue : OpManager is generating alarms but my email notification does not work.
Solution: check the following:
1)Mail server settings should be configured correctly and make sure "Test mail" on the same page works fine.
(Go to OpManager admin tab > click "Mail server settings" > configure mail server name , port , "From", "To email" and authentication details if required etc.,)
2)Email profile should be created and associated to the devices with required trigger rules.
(Go to OpManager admin tab > Notification Profiles > Add new > configure "Profile Name,To Email Address, From Email Address etc" , make
use of "Test actions" option to verify the mail delivery status )
(To associate go to admin > notification profiles > associate > select the profile > check required trigger rules , select time window > Next > Next > select the device or category > Finish )
3)Make sure the emails are not blocked by your mail server for some reason.
There might be some cases where your mail server will not allow mails due to relay settings which needs to be reconfigured. If the test action failed, open "\\Opmanager\logs" directory and open the recent "notificationLogsXX.txt" file using notepad and check for any exceptions.
You may get the following exceptions :
"09:14:59:906 Notifications: Exception while sending message at:09:14:59:906 javax.mail.SendFailedException: Invalid Addresses;
nested exception is:com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay"
exceptions with invalid email address etc.,"
Refer the some links for Relay issue:
New to ADSelfService Plus?
Notification Profile Migration
Once the upgrade is successfully done from 11600 to 12200, you would be seeing more notification profiles than you have actually created. Don't get panic. It is not a bug. It is one of the design changes we have been trying to do it in the past. ...
Scenarios in which multiple Notification Profiles need to be created
When a fault is detected in your network, an event occurs and multiple events correlate to trigger an alarm. You can configure OpManager to notify the network administrator or perform automatic actions based on the alarm raised for a device, using ...
How the Business View Filters work in OpManager
Mail Server Troubleshooting
Below are few common issues faced during Mail Server Settings Configuration which are beyond OpManager control. 1. Connection Issue: Time Out Issue. Authentication required but not provided. TLS may be required but not configured. TLS might ...
How to remove the ServiceDeskPlus details in OpManager?
ISSUE: To remove the ServiceDeskPlus details in the Add-On settings page and from the device snapshot page. SOLUTION: We need to delete entries in the three tables in the database. 1. Connect to the database using this command, ...