Email Commands Not working when Mail is sent from user to Application through a Technician Mailbox by Autoforwarding
Issue :
- Email Command expected to behave such that email command parameters specified only in the latest message is considered for Request Creation
- Previously before 14001, Email command utilizes whole message content instead of only latest message content. This behavior lead to an issue in which command parameters in the latest message is override by the parameters specified in the old message. Above mentioned behavior is rolled out to fix this issue by considering only the latest message for Email command.
- In some particular cases, such as when Email commands are sent from a user, to a known technician, from where mail is auto forwarded to Application, email command is not recognized since it is not considered as latest message.
Fix :
- After applying the attached FJAR, If a email command delimiter is specified in the subject, as like the above fix, firstly it checks in the latest message stripping off the other messages. If no email command parameters is found from that message, then it check for the params in second message. Likewise, it checks from the latest message to the old message. The email command will check for the params by iterating from latest to old until a email command parameter is encountered in a message.
Jar Compatibility : Get the FJAR corresponding to the version, by referring the name mentioned below.
- For 14005 : 14005_SD107183_EmailCommand.fjar
- For 14102 : 14102_SD107183_EmailCommand.fjar
Reference :
New to ADSelfService Plus?
Related Articles
Mail fetching issue: Fetching stops when mail sent from unapproved user (with huge description)
Issue : Mail fetching stops when mail sent from an unapproved user Issue found in Build number : 14200 Issue fixed in Build number : 14300 Issue ID: 20438 Error trace: ...Mail fetching - deleted flag issue
This message will be thrown, when you have provided a shared mailbox. The concept here is, SDP MSP reads the mail from the configured mailbox and adds it as a request. During the time, if some other application fetches the mail from the same mailbox ...List of mail fetching issues and solutions
Scenario 1 : Mail fetching issue due to Invalid or No PKIX certificate . Log traces for Mail Fetching issues Exception when connecting to store.|javax.mail.MessagingException: sun.security.validator.ValidatorException: PKIX path building failed: ...Email Command Replacement Issue : Replying with 'EditRequest' creates new request
Refernce Ticket : #8115154 Reference Issue : SD-105028 ISSUE : When the user tries to editRequest using email command by replying to the mail received from technician, A new request is added instead of updating the old request. Cause : ...Mail fetching_ Command is not valid in this state
Cause: Unable to fetch email when encrypted mode is enabled on POP in the mail server. Error trace in logs: javax.mail.AuthenticationFailedException: Command is not valid in this state. Solution: Reset the password format on the exchange server to ...