Dynamic Loading of Entities with Technician Scope for Requesters

Dynamic Loading of Entities with Technician Scope for Requesters

Requirement:

There are several scenarios where it is necessary to load sites or other entities with technician scope for requesters. In such cases, a combination of a callback function and Field Form Rules(FAFR) scripts can be utilized.

Steps to configure:

Download the attached scripts.
Goto Admin > Developer Space > CallBack Custom Function > Copy & Paste the attached genericCallBackFunction.txt, enable publish and save it with a name.

Update the URL and technician key as per your instance.
For Integration key/Technician key refer this KB link: https://pitstop.manageengine.com/portal/en/kb/articles/creating-integration-key
Copy the generated URL, this has to be updated in the FAFR script.

Goto Admin > Required Template > Field and Form Rules > On Form Load:

Update the additional field name and the copied callBack URL, starting only from `/AppIntegration`. The rest of the prefix can be ignored.