Duplicate Request Using Custom Menu
Use Case:
Script to duplicate the request in a single click.
Note: For builds above 11204 duplicate_request.zip without the fjar fix.
Execution Steps:
1. Place the attached HTML under ..\ManageEngine\Servicedesk\integration\resources - folder.
2. Place the attached python files under ..\ManageEngine\Servicedesk\integration\custom_scripts - folder.
3. Update the url and technician key in the configuration.json file and place the file in ..\ManageEngine\Servicedesk\integration\custom_scripts - folder.
4. Configure a Request Custom Menu: Go to Admin > Request Custom Menu > give a menu name :
Action Type : Custom HTML File > duplicate_request.html
Executor File: duplicate_executorFile.txt
5. Invoke this script from Request Details page > Actions > Menu Name.
A pop-up window will appear, prompting you to input the number of copies to be duplicated.
Note: Attached script will work for builds after 11204.
For builds prior to 11204, use the attached fjar.
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