Issue: Sync fails between ServiceDesk Plus MSP and AnalyticsPlus, after upgrading the SDP to 14730. Cause: An example of a case mismatch issue is when Analytics Plus seeks column alias names such as BillID, but MSP returns BILLID instead. This is a ...
This issue is seen in Analytics Plus build 3800. Issue: When a filter is added/edited to a report and saved, the report shows up fine. But, when we close and reopen the report, the filter gets duplicated and causes issues in loading the right data. ...
Issue: After upgrading to the latest version of ServiceDesk the sync with Analytics might break halfway through with the below error msg. (Mostly when the Analytics is not upgraded) Error Trace: MESZ:Error is :: <nobr>[Line: 2,211 Field: 1] (-971) ...