Domain Filtering During Login
If you have configured multiple domains inside Service Desk Plus MSP but would like to filter the domain as soon the user enters their name, follow the below instructions
Navigate to Admin>Security Settings>> Advanced >> Enable "Domain Filtering during login"
Restart the application once
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Remove text content in Login page and insert custom content
Please note that, we can only provide the Hyper link to the entire text present there i.e. to ServiceDesk By GOOGLE and CANNOT apply the hyper link to "GOOGLE" phrase alone. In order to achieve the same, navigate to the Admin->Self-Service Portal ...
SCP, SDP and MSP Differences
Though ManageEngine has multiple HelpDesk applications, they are developed and targeted for Different markets. Here are few cases to understand the difference between them. HelpDesk Applications in ManageEngine (ME) are as follows : 1. SupportCenter ...
9418 ppm - Customized login page resets to default
The below message will be thrown in console/UI while applying 9418 ppm Since the login page UI is revamped in this build, customized login page if any will be removed with this upgrade. The old login folder will be renamed to login_old for backup. ...
Script to Auto share request
1. Download MSP_share_Request.zip from the attachment, extract it, and paste the same under ManageEngine\ServiceDesk Plus MSP\integrations\Custom_scripts. # auto_share_MSP.py # functions.py # configuration.json 2. ...
Script to Auto merge requests with exact same subject
Use case: Too many alerts for the same reason from a machine keeps generating multiple tickets in SDP MSP. You can use the below script to auto-merge the requests in the application. The Merged tickets description will be added as a note to the ...