Disable Default Template - Using FAFR
1. Navigate to Admin>Incident Template>> Edit Default Template
2. Select Field & Form Rules Tab
3. Select On form Load
4. Make sure to select "Applies to Technicians" and set the action as Execute Script and paste the below script
jQuery(document).ready(function(){
window.location.href="/Templates.do?module=mergedRequest";
});
/*alert("You have no permission to access this page.");
if (jQuery('button[onclick="location.href=\'/Templates.do?module=incident\';"]').length > 0) {
jQuery('button[onclick="location.href=\'/Templates.do?module=incident\';"]').click();
}
else {
jQuery('button[onclick="location.href=\'/Templates.do?module=mergedRequest\';"]').click();
}*/
5. Save the script
The above template will redirect the technicians from default template to template categories.
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