Disable signature while replying to an email.
The signature is set up by clicking on the User badge on the top right corner and clicking on Personalize. If the reply notifications have a variable $EmailSignature under Admin >> Notification Rules, then the signature will be automatically appended. You can remove the variable to avoid this.
New to ADSelfService Plus?
Related Articles
How to implement a Private Notice message while replying to an email.
Click the user badge on the top right corner and click on Personalize and configure the email signature along with the privacy message. Once done, under Admin >> Notification Rules >> Edit the notification used and insert the email signature ...Email Signtature behavior in Version 11.0.
In order for the email signature to work in Version 11.0, please do add the signature first and then go to Admin - Notification Rules - Replying to a Request template - Customize template and add the below variable $EmailSignature. Go to Home page ...Email Command Replacement Issue : Replying with 'EditRequest' creates new request
Refernce Ticket : #8115154 Reference Issue : SD-105028 ISSUE : When the user tries to editRequest using email command by replying to the mail received from technician, A new request is added instead of updating the old request. Cause : ...Graph email debug
To debug the email fetching issue in #9967473: The customer signature is not getting fetched properly.How to avoid the entire thread(email conversation history) while replying to an email?
While replying to a customer. Currently, the entire history will be repeated in the ticket making the tickets very long. To avoid the same, the technician can use the Reply button on the top, instead of the one in the conversation, as it contains the ...