Difference between Self Service Portal Settings and Customer Portal Settings
Self-Service Portal Settings :
The self service portal is used to customize the portals in the admin tab inside each portals. Admin -> Self Service Portal.
In self service portal settings, you can customize certain modules (Request , Contacts, approval ) admin operations.
->Example: We can customize the requests status with the contacts action on the application or through the mail in various combinations as shown in the snapshot below.
To reopen the requests, to close the requests, to change the status on mail reply, about the time entries,
As in the below snapshot the Approval actions and the notifications settings can be set.
Here general settings like currency settings, Calendar start day settings, etc. can be set as in the below snapshot.
Customer Portal Settings:
The customer portal settings is the page where you can customize the application for your customer where they raise tickets or find solutions. This will provide a unique look for your customers to raise tickets, refer solutions.
Here we can create new URL's for each of the portal created or can use the one URL for all the portal by associating the portals to the same URL.
For new URL creation:
As in the below snapshot we can associate a new portal to the created URL, mark this URL as default or can delete.
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