Difference between Self Service Portal Settings and Customer Portal Settings
Self-Service Portal Settings :
The self service portal is used to customize the portals in the admin tab inside each portals. Admin -> Self Service Portal.
In self service portal settings, you can customize certain modules (Request , Contacts, approval ) admin operations.
->Example: We can customize the requests status with the contacts action on the application or through the mail in various combinations as shown in the snapshot below.
To reopen the requests, to close the requests, to change the status on mail reply, about the time entries,
As in the below snapshot the Approval actions and the notifications settings can be set.
Here general settings like currency settings, Calendar start day settings, etc. can be set as in the below snapshot.
Customer Portal Settings:
The customer portal settings is the page where you can customize the application for your customer where they raise tickets or find solutions. This will provide a unique look for your customers to raise tickets, refer solutions.
Here we can create new URL's for each of the portal created or can use the one URL for all the portal by associating the portals to the same URL.
For new URL creation:
As in the below snapshot we can associate a new portal to the created URL, mark this URL as default or can delete.
New to ADSelfService Plus?
Related Articles
Set Background color for Self service portal page
To set the Background color for Self service portal page, login to the application as an administrator, goto Admin- Self service portal settings . Click on Customize Self service portal, and click on Edit. If you have already set any background image ...Portal related questions
1) Is it only the administrator who can see Portal dropdown menu below? --> The administrator, support reps, and the contacts who are added to the particular portal will get the drop-down. 2) How would a user be able to access those portals? --> When ...How to use URL ( external link ) in the service catelog - service templates in self service portal
The application has an option to add link in the self service portal customization. But if the requirement is to add the URL inside the below templates The requirement is that , to have a specific template that can redirect to an external URL and not ...Unable to update Attachment path in Self-Service Portal Settings or unable to download attachments
At times , users may not able to download the attachment or unable to save the attachment path from self service portal settings. While download the attachment - It says -> Failed network error. or throws Internal error. Follow the below steps to fix ...Difference between Default Settings, Custom Settings and Copy Default
In SDP-MSP, the configurations are done based on the site, under Admin >> Sites >> Related Settings, we have 3 different types of settings, Copy Default Settings, Refer Settings and Custom Settings for the features mentioned under How to Configure ...