Deluge Script to fetch resolution content and add as a note when a request is reopened
1. Create a Global function using the below script and save. Make sure that the application URL and Technician API key are mentioned correctly.
Global Function:
configuration = Map();
configuration.put("url","http://pcr90tz4pn:8080");
configuration.put("technicianKey","8AB28CFE-31EC-4047-BB4E-BA7006BDE24E");
return configuration;
2. Under Admin - > incident Management - > Request custom function, create a request custom function using the below script and save. Make sure that the Global function used in the below script is mentioned correctly as per the Global function created above.
Script:
configuration = global_function_4();
helpdeskID = context.get("instance").get("id");
workorderid = requestObj.get("id");
returnObj = Map();
if( !requestObj.get("resolution").get("content").isNull() &&!requestObj.get("resolution").get("content").equalsIgnoreCase("null")){
notes_content = requestObj.get("resolution").get("content");
notes_input = {
"note": {
"description": notes_content,
"show_to_requester": false,
"notify_technician": false,
"mark_first_response": false,
"add_to_linked_requests": false
}
};
response = invokeurl
[
url: configuration.get("url") + "/api/v3/requests/"+workorderid+"/notes"
type: POST
parameters: {"input_data":notes_input}
headers: {"authtoken":configuration.get("technicianKey"),"PORTALID":helpdeskID}
];
if(response.get("response_status").get("status_code") == 2000) {
returnObj.insert("result":"success","message":"Notes Added Successfully!!");
}
else{
returnObj.insert("result":"failure", "message":response.get("response_status").get("messages").get(0).get("message"));
}
}
else{
returnObj.insert("result":"success","message":"No Content to add as notes!!");
}
return returnObj;
3. Once done, create a custom trigger as shown in the attached screenshot (Trigger.png).
4. So, whenever a closed request is reopened, the content added in the resolution field will be added as a note.
New to ADSelfService Plus?
Related Articles
Update a request based on certain values - Deluge
This post describes the use of a deluge script to update requests based on values given a global function, namely "request_properties". This action can be performed using Custom Triggers. Refer to this link for Python ...Script for adding a new request according to the option selected by requester and new request created will be added to notes
This is a script for adding new request from a older request according to the option selected by the requester. If requester selects option A request must be closed , if requester selects option B a new request will be created and the new request ID ...Close the request upon adding a note.
Kindly follow the steps mentioned below: 1) Go to Admin >> Developer Space >> Custom Function >> Global Functions >> Copy & Paste the attached GF_Content.txt and save it with a name. Update the URL and technician key as per your instance. Refer to ...Deluge Script to show request attributes in Task Subject / Description from builds: 10600 and 14306
Requirement: To show the request field values such as Request Type, Status etc., or the additional field values in the Task subject/description. Use case: When a task is triggered from a request, it should contain the request details (configured) in ...Add request API Using Postman
You need to send the TECHNICIAN_KEY and format in Params and the data in Body. Also, you have to encode the body and send it. Please refer to the below for your reference which is sent using postman. Attached is the SAMPLE JSON file Example : ...