Deleting Temp folder in SDP-MSP
1. Please stop the services of the application.
2. Rename the temp folder to old_temp
3. Restart the services of the application which will create a new temp folder in the same location.
4. Monitor the application, if they do not face any issues. Post a week or so they can move out the old and renamed temp folder out from the installation drive.
SCP, SDP and MSP Differences
Though ManageEngine has multiple HelpDesk applications, they are developed and targeted for Different markets. Here are few cases to understand the difference between them. HelpDesk Applications in ManageEngine (ME) are as follows : 1. SupportCenter ...
SDP - SDP MSP Integration using Custom Triggers
This article helps users to integrate ManageEngine ServiceDesk Plus (SDP) - ServiceDesk Plus MSP (SDP MSP) using Custom triggers and Custom Schedules feature. This is compatible with SDP Build - 11113 and SDP MSP Build - 10507 This will help the MSP ...
This document is to understand the integration possibilities between ServiceDesk Plus (SDP) and ServiceDesk Plus-MSP (SDP MSP) helpdesk applications : What data will be synced between SDP and SDP MSP? Data created/updated in SDP will be synced with ...
How to make a site(s) Inactive in SDP MSP
Note: As per the design, if you remove a site which is already associated with a request, the same will be moved to Inactive sites to maintain the service history of the site. Steps to make a site Inactive in SDP MSP: 1) Select the site or sites that ...
Disabling the requester from SDP MSP temporarily.
We do have the option to "Block" and "Unblock" the requesters in SDP MSP. Once the user is blocked, they cannot login to the application and technicians cannot create requests on their behalf. However, their existing requests will remain in the ...