Issue : Some mail are fetched and created as ticket without description due to message corruption temporarily. The issue is can be identified with the below trace. Fix : The issue is not recreated when the mail is skipped to next schedule and fetched ...
Issue During the process of fetching emails, attachments are dropped as a result of the presence of directory traversal characters. Furthermore, an issue arises when processing inline images, this particular error related to inline images results in ...
Issue Cause : While fetching a mail, in certain mail servers, cid of inline image is not parsed correctly. Once inline stream is converted to image, cid in src attr will be replaced with image url. cid for uploaded inline image in mail content is not ...
Error trace: [com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[SEVERE]|[129]|: General Exception - Exception when trying to get messages. SO RETURNING...|java.lang.IndexOutOfBoundsException at ...