Debug Jar for Analysing Inline image issues
These jars attached in this article is used to debug the issues with sending mail that contains inline images with additional log prints.
How To ?
- Download the ".fjar" file attached in this article corresponding to your build number.
Build Number | File to Download |
13001 | 13001_inline_image_issue_Debug.fjar |
14500 | 14500_inline_image_issue_Debug.fjar |
14700 | 14700_inline_image_issue_Debug.fjar |
2. Place the downloaded file in <product_installation_location> \ fixes directory. create a directory named "fixes" if it doesn't exist in that location.
3. Restart the Application service after step 2.
4. Navigate to Application > Admin > Mail Server Settings > Incoming tab, enable "Email Debug" and save the mail server settings.
4. Now Try to recreate the issue.
5. Share the <product_installation_location>\logs directory with our support team, to proceed debugging with the latest log prints.
6. You can remove the jar and restart the product after this step, if needed.
New to ADSelfService Plus?
Related Articles
Mail Fetching Stopped Due to Inline Image Handling
Issue Cause : While fetching a mail, in certain mail servers, cid of inline image is not parsed correctly. Once inline stream is converted to image, cid in src attr will be replaced with image url. cid for uploaded inline image in mail content is not ...Exception while Processing Inline Image with incorrect file name extension
Reference : #7938623, #8561970 Cause : Inline Images could not be processed with incorrect file name, for example "4d54308871ec465c8233d0f470db0308.do?sys_id=4fdfcb17475c1d50c594c133846d436a" . While constructing the filename in our end, the values ...Mail Fetching - Error while processing attachment and inline image.
Issue During the process of fetching emails, attachments are dropped as a result of the presence of directory traversal characters. Furthermore, an issue arises when processing inline images, this particular error related to inline images results in ...Mail Fetching : Inline Image URL Replace error.
Issue: Mail fetching is stopping due to inline image Handling. The problem with replacing inline image URLs is the underlying cause of the issue. The issue will occur during addition of conversation not in new request creation. ErrorTrace: ...Mail Fetching Failure due to Invalid Inline Image embedded with Invalid MimeContent
Log Trace : 1:36:32:641]|[01-10-2024]|[com.manageengine.servicedesk.mailutils.ModuleHandler]|[INFO]|[277]: module identified : null| [11:36:32:641]|[01-10-2024]|[com.manageengine.servicedesk.v3api.utils.InlineImageUtil]|[SEVERE]|[277]: text/plain - ...