Hiding an element(button) for a specific account in Self-Service Portal
The below scripts meets the requirement of hiding an element in the requesters' Self-Service Portal, account-specifically.
Script:
function hideEle() {
var accountid= document.getElementById("requesterAccountId").value;
if(accountid=='3'){ //Use Account id to which the change need to be applied
document.getElementById("pc_20").className = "hide"; //Replace pc_20 with the element id which need to be hided.
}
}
setTimeout( hideEle ,500);
Remove the text in blue colour (comments) from the script before saving the script.Kindly follow the below steps:
1. Kindly note the account ID and element ID as shown below,
Navigate Accounts >> Select the desired account >> Note the account ID from the URL.
Navigate Home >> Customize >> Requester Homepage View >> Select a desired template >> Edit >> Hover the cursor over the element you would like to hide >> Right-click and inspect the page.
Here, I hovered over the "I am facing an Issue" button and right-clicked to inspect. The highlighted text under the inspector is the element. Find the element ID(marked with an arrow in the above image)
2. Navigate Admin >> Developer's Space >> Page Scripts >> New Rule, configure based on your requirements and the script by modifying the required IDs.
3. Login as the requester who belongs to the mentioned account ID and refresh the page once to see the change.
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