Custom Script to enable "remove login" option for contacts in SCP 8.1
Use case: To disable login for contacts in bulk from Contacts module.
The attached CustomScripts.js can be moved to SupportCenter/custom/scripts directory. Browser cache needs to be cleared for the script to work as expected
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Steps to Import accounts / contacts through schedule csv from SCP 11001 build
This is applicable only from 11001 builds. How to do? # Based on the Globalconfig table entry with category as 'CSVUserImportSchedule', this can be turned ON/OFF. By default this is turned OFF. Query to enable the feature - update Globalconfig set ...
How to change login page image/logo in SCP 8.1
1. Go to Admin - > Global settings - > Application settings - > Settings. 2. Under Logo settings, you can import a custom image with the specified size, and you can use the image to be shown on the login page.
Login Frequency Query Report
The below report would help us find the last logged in time of the users in SCP 11.0 SELECT AaaUser.FIRST_NAME "Technician", MAX(AaaLogin.NAME) "LoginName", MAX(AaaContactInfo.EMAILID) "Email", MAX(AaaAccSession.USER_HOST) "IP ...
Update status using Python script in 11.0
Using a Python script via custom trigger, we can update the status invoking an API call. A short guide on setting up python is available here : https://pitstop.manageengine.com/portal/kb/articles/how-to-setup-python-on-the-server Find the attached ...
Script to satisfy first response SLA in SCP 11
As of now only for the following scenarios, First response can be marked in the SupportCenter application: * Notes addition * Worklog addition * Technicians manual response Apart from this if you want to mark any other actions in the application as ...