Custom Script to enable "remove login" option for contacts in SCP 8.1
Use case: To disable login for contacts in bulk from Contacts module.
The attached CustomScripts.js can be moved to SupportCenter/custom/scripts directory. Browser cache needs to be cleared for the script to work as expected
Steps to Import accounts / contacts through schedule csv from SCP 11001 build
This is applicable only from 11001 builds. How to do? # Based on the Globalconfig table entry with category as 'CSVUserImportSchedule', this can be turned ON/OFF. By default this is turned OFF. Query to enable the feature - update Globalconfig set ...
How to change login page image/logo in SCP 8.1
1. Go to Admin - > Global settings - > Application settings - > Settings. 2. Under Logo settings, you can import a custom image with the specified size, and you can use the image to be shown on the login page.
Update status using Python script in 11.0
Using a Python script via custom trigger, we can update the status invoking an API call. A short guide on setting up python is available here : https://pitstop.manageengine.com/portal/kb/articles/how-to-setup-python-on-the-server Find the attached ...
Login Frequency Query Report
The below report would help us find the last logged in time of the users in SCP 11.0 SELECT AaaUser.FIRST_NAME "Technician", MAX(AaaLogin.NAME) "LoginName", MAX(AaaContactInfo.EMAILID) "Email", MAX(AaaAccSession.USER_HOST) "IP ...
Script to satisfy first response SLA in SCP 11
As of now only for the following scenarios, First response can be marked in the SupportCenter application: * Notes addition * Worklog addition * Technicians manual response Apart from this if you want to mark any other actions in the application as ...