Custom script to add requrest ID and text (based on cx preference) to subject in a request Template
When a request is created cx wants to update the subject automatically with a text "SAGA" followed by request ID and subject, for all requests with any criteria.
Subject Format : "SAGA" + ticket number + subject
Please follow the below steps:
1. Download the attached scripts.
2. Go to Admin >> Developer Space >> Custom Function >> Request >> Copy & paste attached UpdateSubject.txt and save it with a name.
3. Go to Admin >> Automation >> Custom Triggers >> Request
Configure the created custom function in a Custom trigger. Refer to the screenshot below,
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