CTI Integration internal configuration for testing
Example format for CTI Integration testing
Use the above URL in Postman with (Post and Delete) methods to make and drop calls
or from REST API call.html
ADMP integration Issues with SDP MSP
Please check the below if you get any errors while doing integration 1) ADMP application must be accessible from the browser of SDP application server. Similarly, SDP application must be accessible from the browser of ADMP application server. This is ...
Integration with other helpdesk tools
Please note that, we do not have direct integration of SDP MSP with other HelpDesk tools like ServiceNow. However if any HelpDesk has APIs for all Create, Update, Close operations, then you can make use of the our APIs and custom triggers to achieve ...
CTI - Other PBX
SDP-MSP currently support Asterisk and Avaya PBX. The Others option provides provision to integrate with other telephony service or PBX, which allows to make or trigger call using script (.bat .sh .exe .py). We have tested with one of the PBX ...
Issue in CRM Integration - Unable to import Account/Requesters in 9427 and above
CRM Integration - Account/Requesters are not getting imported to MSP Application due to certification error. Exception Traces in serverout log: [11:11:57:722]|[01-10-2020]|[SYSERR]|[INFO]|: Caused by: sun.security.validator.ValidatorException: ...
Integration with Opmanager MSP - Network and Monitoring tool for MSP's
SDP MSP integrates Opmanager MSP - Network and Monitoring tool for MSP's, for more details refer to the below https://www.manageengine.com/network-monitoring-msp/sdp-msp-integration.html