CTI Integration internal configuration for testing

CTI Integration internal configuration for testing

Example format for CTI Integration testing


Use the above URL in Postman with (Post and Delete) methods to make and drop calls

or from REST API call.html


INPUT_DATA={
    "operation": {
        "details": {
            "caller": "987XYYZ10",
            "callee": "1891"
        }
    }
}



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