CTI Integration internal configuration for testing
Example format for CTI Integration testing
Use the above URL in Postman with (Post and Delete) methods to make and drop calls
or from REST API call.html
INPUT_DATA={
"operation": {
"details": {
"caller": "987XYYZ10",
"callee": "1891"
}
}
}
New to ADSelfService Plus?
Related Articles
Jira Integration
Jira Integration JIRA Integrates with ServiceDesk Plus MSP using "Request Custom Menu". Sample Implementation is already done and bundled with our application. You need to change field names as per your requirement in JIRA.xml. So When a ticket is ...Azure DevOps Integration
Feature: Azure DevOps Integration <--> ServiceDeskPlus (Plugin Model) --> Create a new work-item in Azure DevOps when a request is created in SDP --> Update SDP request status when a Azure DevOps work-item status is updated --> Updating Comments ...WhatsApp Integration via Twilio (Notification only)
WhatsApp Integration via Twilio You can now integrate ServiceDesk Plus MSP with WhatsApp to trigger WhatsApp notifications to ServiceDesk Plus MSP technicians/users on the latest events that happen in the application. This can be done through Twilio ...ADMP integration Issues with SDP MSP
Please check the below if you get any errors while doing integration 1) ADMP application must be accessible from the browser of SDP application server. Similarly, SDP application must be accessible from the browser of ADMP application server. This is ...Integration with other helpdesk tools
Please note that, we do not have direct integration of SDP MSP with other HelpDesk tools like ServiceNow. However if any HelpDesk has APIs for all Create, Update, Close operations, then you can make use of the our APIs and custom triggers to achieve ...