Criteria for User Account overwrite in Active Directory User Imports
While performing a user import from Active Directory,
Criteria 1: ObjectGUID - If the ObjectGUID of a user account in ServiceDesk Plus MSP matches with the user account in Active Directory, then the record in ServiceDesk Plus MSP will be overwritten.
Criteria 2: Login name and Domain - If the login name and domain of a user account in ServiceDesk Plus MSP matches with the user account in Active Directory, then the record in ServiceDesk Plus MSP will be overwritten.
Criteria 3: Email address - If the 'Override based on EmailId' option is enabled under Admin>> Self-Service Portal settings and if the email address of the user account in ServiceDesk Plus MSP matches with the Active Directory user account, then the record in ServiceDesk Plus MSP will be overwritten.
Criteria 4: Login name and domain is '-' (not associated) - If a user account in ServiceDesk Plus MSP contains only a login name with an email address without a domain association and if the login name matches with the Active Directory user account, then the record in ServiceDesk Plus MSP will be overwritten.
When a user is imported from AD, the ObjectGUID of the user is used as a unique identifier to update the user details in ServiceDesk Plus MSP. If the 'ObjectGUID' does not match for any user in ServiceDesk Plus MSP,
The 'loginname+domainname' of the user is used as an unique identifier to update the user details in ServiceDesk Plus MSP.
If the 'loginname+domainname' does not match for any user in ServiceDesk, the 'email address' of the user will be used as a unique identifier.
If the email address does not match, then the 'loginname + domain=NULL' ( where loginname is Howard (example) and domain name is NULL) is used as a unique identifier to update user details.
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