Create multiple Child Requests - Deluge Script
This is a sample deluge script to automatically trigger the creation of multiple child requests from a parent request, based on the request template chosen. The request ID of the child requests will be added as a Note in the parent request.
This is achieved using an API call to create a request in ServiceDesk Plus. Details of the child requests are stored as a JSON in Global Function and is then consumed within the script. The parent request details are passed as a JSON object to the custom function.
Refer to this link for Python equivalent: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-automatically-create-multiple-child-requests-from-a-parent-request-with-a-configurable-json-file-v3-copying-parent-udf-fields-resource-information-and-parent-attachments
Use Case:
When certain Services are requests by a user, under the service category 'User Management', multiple child requests have to be triggered.
In the sample shown below, two-child requests will be triggered when a Service Request is created using the template 'Employee Termination'.
Steps to configure:
1. Download and extract the zip file contents.
2. Goto Admin > Request Custom Function > Global Function > New > Paste the contents of global_function_14_childJson.txt and save it with a name. Update the parent template name and the UDF fields.
3. Update the global function numbers in the custom function as per your build installation.
4. Goto Admin > Request Custom Function > Global Function > New > Paste the contents of global_function_4 - Configuration.txt Update the build URL and Technician Key.
5. Goto Admin > Request Custom Function > Global Function > New > Paste the contents of global_function_15_addAttachment.txt and save it with a name.
6. Goto Admin > Request Custom Function > Global Function > New > Paste the contents of global_function_11_findAllDynamicKeysMultiLevel.txt and save it with a name.
7. Goto Admin > Request Custom Function > Global Function > New > Paste the contents of global_function_7_createChildRequest.txt and save it with a name.
8. Goto Admin > Request Custom Function > Global Function > New > Paste the contents of global_function_12_getDynamicFieldValue.txt and save it with a name.
9. Goto Admin > Request Custom Function > Global Function > New > Paste the contents of global_function_16_createChildJson.txt and save it with a name.
10. Goto Admin > Request Custom Function > New Custom Function > Paste the contents of custom_function_MultipleRequestsV3.txt
11. Configure the custom trigger to invoke this custom function when a ticket is created.
12. Child request ids will be added as a note to the parent request.
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