Closed request with pending task
This report is used to get all completed request with the pending task.
To make any changes to a query, refer to the KB article below.
SELECT wo.WORKORDERID AS "Request ID", wo.TITLE AS "Subject", aau.FIRST_NAME AS "Requester", qd.QUEUENAME AS "Group", ti.FIRST_NAME AS "Technician", std.STATUSNAME AS "Request Status", taskdet.TASKID AS "Task ID", taskdet.TITLE AS "Title", taskowner.FIRST_NAME AS "Owner", taskstatus.STATUSNAME AS "Task Status" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID LEFT JOIN QueueDefinition qd ON woq.QUEUEID=qd.QUEUEID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID LEFT JOIN WorkorderToTaskdetails wotk ON wo.WORKORDERID=wotk.WORKORDERID LEFT JOIN TaskDetails taskdet ON wotk.TASKID=taskdet.TASKID LEFT JOIN SDUser taskownersdu ON taskdet.OWNERID=taskownersdu.USERID LEFT JOIN AaaUser taskowner ON taskownersdu.USERID=taskowner.USER_ID LEFT JOIN StatusDefinition taskstatus ON taskdet.STATUSID=taskstatus.STATUSID WHERE (wo.ISPARENT='1') AND std.ispending='0' AND taskstatus.ispending='1'
Note : Login to ServiceDesk Plus, go to Reports tab > New Query Report > Copy the query to the query editor and run the report.
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