Close requests with pending approval for more than 10 days

Close requests with pending approval for more than 10 days

Requirement:  Close older requests with pending approvals.

UseCase:  Close all requests for which approvals have been sent but no action has been taken in more than 10 days.

Please follow the below steps. 
  1. Goto Reports > New Query Report > execute the query and save it with a name.
    1. MSSQL
    2. SELECT max(wo.helpdeskid) "portalid" ,wo.WORKORDERID "workorderid"  FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN ApprovalStatusDefinition appStDef ON wos.APPR_STATUSID=appStDef.STATUSID LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID JOIN ApprovalStageMapping ON wo.WORKORDERID=ApprovalStageMapping.WORKORDERID LEFT JOIN ApprovalDetails ON ApprovalStageMapping.APPROVAL_STAGEID=ApprovalDetails.APPROVAL_STAGEID LEFT JOIN ApprovalStage ON ApprovalDetails.APPROVAL_STAGEID=ApprovalStage.APPROVAL_STAGEID LEFT JOIN  approvalstatusdefinition ON ApprovalDetails.STATUSID=ApprovalStatusDefinition.STATUSID LEFT JOIN approvalstagedefinition asd on asd.STAGEID=ApprovalDetails.STAGEID  WHERE (wo.ISPARENT='1') and appStDef.STATUSNAME like '%pending approval%' and ApprovalDetails.ISDELETED!='1'  and std.ispending='1' and DATEDIFF(day, dateadd(s,datediff(s,GETUTCDATE() ,getdate()) +(ApprovalStage.SENT_DATE/1000),'1970-01-01 00:00:00'),GETDATE()) >10  group by wo.WORKORDERID
    3. PGSQL
    4. SELECT max(wo.helpdeskid) "portalid", wo.WORKORDERID "workorderid" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN ApprovalStatusDefinition appStDef ON wos.APPR_STATUSID=appStDef.STATUSID LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID JOIN ApprovalStageMapping ON wo.WORKORDERID=ApprovalStageMapping.WORKORDERID LEFT JOIN ApprovalDetails ON ApprovalStageMapping.APPROVAL_STAGEID=ApprovalDetails.APPROVAL_STAGEID LEFT JOIN ApprovalStage ON ApprovalDetails.APPROVAL_STAGEID=ApprovalStage.APPROVAL_STAGEID LEFT JOIN  approvalstatusdefinition ON ApprovalDetails.STATUSID=ApprovalStatusDefinition.STATUSID LEFT JOIN approvalstagedefinition asd on asd.STAGEID=ApprovalDetails.STAGEID WHERE (wo.ISPARENT='1') and appStDef.STATUSNAME like '%pending approval%' and ApprovalDetails.ISDELETED!='1'  and std.ispending='1' and extract(epoch from(now()::TIMESTAMP - to_timestamp(ApprovalStage.SENT_DATE/1000)::TIMESTAMP))/3600/24 > 10  group by wo.WORKORDERID
    5. This can be modified as per your requirement.
    6. Execute the query and save the report with a name. [Report name: closerequest]
  2. Goto Admin > Custom Schedule Function > Global Function > New > Paste the global function contents and save it with a name.
    1. Update the URL and integration key in the script. 
    2. You can get the integration key under Admin > Integrations > Integration Key > New
    3. Please use an integration key with admin privilege, as there wont be any role related permission issues. 

    4. Update the integration key in the global function.

  3. Goto Admin > Custom Schedule Functions > New > Paste the content from close_request.txt and save it with a name

  4. Configure a custom schedule to invoke the created custom function with the query report as parameter. 
    1. Note:  We can configure this on repeat mode if the request count is huge.




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