Close Multiple associated Requests to Problem with one resolution

Close Multiple associated Requests to Problem with one resolution

By following the below steps we can Copy one problem solution and workaround to all associated incidents 

Instructions 

1. Create a problem ticket. 
2. Associate incidents to the problem to the ticket.



3. Under Admin>Problem Closure Rules you can set the below rules 



4. In the problem request, you can add the Solutions and close the problem which will close all the requests with a solution attached to the resolution. 

Please check the solution with few test requests or with UAT to verify if it had satisfied your requirements. 

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