Close Multiple Requests with one resolution

Close Multiple Requests with one resolution

We can use a problem request to achieve the requirement. Click here to read more about problem management in SDP-MSP

Instructions 

1. Create a problem ticket. 

2. Associate incidents to the problem to the ticket.



3. Under Admin>Problem Closure Rules you can set the below rules 



4. In the problem request, you can add the Solutions and close the problem which will close all the requests with a solution attached to the resolution. 

Please check the solution with few test requests or with UAT to verify if it had satisfied your requirements.