Close comments

Close comments

This report is used to find the close comment added by requester. 

SELECT wo.WORKORDERID AS "Request ID",
       wo.TITLE AS "Subject",
       aau.FIRST_NAME AS "Requester",
       qd.QUEUENAME AS "Group",
       cd.CATEGORYNAME AS "Category",
       scd.NAME AS "Subcategory",
       icd.NAME AS "Item",
       ti.FIRST_NAME AS "Technician",
       std.STATUSNAME AS "Request Status",
       wos.close_comments "close comments",
       CASE
           WHEN closeaccepted = '1' THEN 'Yes'
           ELSE 'No'
       END "closeaccepted" FROM WorkOrder wo
LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID
LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID
LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID
LEFT JOIN QueueDefinition qd ON woq.QUEUEID=qd.QUEUEID
LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
LEFT JOIN SubCategoryDefinition scd ON wos.SUBCATEGORYID=scd.SUBCATEGORYID
LEFT JOIN ItemDefinition icd ON wos.ITEMID=icd.ITEMID
LEFT JOIN CategoryDefinition cd ON wos.CATEGORYID=cd.CATEGORYID
LEFT JOIN SDUser td ON wos.OWNERID=td.USERID
LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID
LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID
WHERE (wo.ISPARENT='1')
  AND wo.CREATEDTIME >= <from_thisweek>
  AND wo.CREATEDTIME <= <to_thisweek>
 

Note : Login to ServiceDesk Plus, go to Reports tab > New Query Report > Copy the query to the query editor and run the report. 
        New to M365 Manager Plus?
        New to M365 Manager Plus?
          New to RecoveryManager Plus?
          New to RecoveryManager Plus?
            New to Exchange Reporter Plus?
            New to Exchange Reporter Plus?
              New to SharePoint Manager Plus?
              New to SharePoint Manager Plus?
                  See all integrations
                  New to ADManager Plus?
                  See all integrations
                  New to ADManager Plus?

                    New to ADSelfService Plus?

                    Start your free trial
                    Start your free trial

                      • Related Articles

                      • Query to show both task comments and worklog comments ( MSSQL )

                        Tested in MSSQL build (14306) SELECT "taskdet"."TASKID" AS "Task ID", "taskdet"."TASKID" AS "Task ID", "wotask"."WORKORDERID" AS "RequestID", cd.CATEGORYNAME AS "Request Category", "taskgroup"."QUEUENAME" AS "Group", "taskowner"."FIRST_NAME" AS ...

                      • API call to fill the mandatory fields and close a request simultaneously

                        The "Close Request" API call is used to close a request. But to fill the mandatory fields if any and close a request simultaneously, the "Update Request" API call can be utilized. Example: To fill the mandatory fields like "Resolution" and "Priority" ...

                      • Close the request upon adding a note.

                        Kindly follow the steps mentioned below: 1) Go to Admin >> Developer Space >> Custom Function >> Global Functions >> Copy & Paste the attached GF_Content.txt and save it with a name. Update the URL and technician key as per your instance. Refer to ...

                      • Onhold comments

                        This report helps to find the reason for the request that are placed onhold To make any changes to a query, refer to the KB article below. https://pitstop.manageengine.com/support/manageengine/ShowHomePage.do#Solutions/dv/24000633501275 SELECT ...

                      • Script to Auto close Request when the status is set to Resolved

                        This post describes the use of a python script to close requests that are set in Resolved status using Custom Schedules What is 'Custom Schedules' ? The Custom Schedules feature enables you to access any data in ServiceDesk Plus to perform customized ...

                        Related Products