Close comments

Close comments

This report is used to find the close comment added by requester. 

SELECT wo.WORKORDERID AS "Request ID",
       wo.TITLE AS "Subject",
       aau.FIRST_NAME AS "Requester",
       qd.QUEUENAME AS "Group",
       cd.CATEGORYNAME AS "Category",
       scd.NAME AS "Subcategory",
       icd.NAME AS "Item",
       ti.FIRST_NAME AS "Technician",
       std.STATUSNAME AS "Request Status",
       wos.close_comments "close comments",
       CASE
           WHEN closeaccepted = '1' THEN 'Yes'
           ELSE 'No'
       END "closeaccepted" FROM WorkOrder wo
LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID
LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID
LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID
LEFT JOIN QueueDefinition qd ON woq.QUEUEID=qd.QUEUEID
LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
LEFT JOIN SubCategoryDefinition scd ON wos.SUBCATEGORYID=scd.SUBCATEGORYID
LEFT JOIN ItemDefinition icd ON wos.ITEMID=icd.ITEMID
LEFT JOIN CategoryDefinition cd ON wos.CATEGORYID=cd.CATEGORYID
LEFT JOIN SDUser td ON wos.OWNERID=td.USERID
LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID
LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID
WHERE (wo.ISPARENT='1')
  AND wo.CREATEDTIME >= <from_thisweek>
  AND wo.CREATEDTIME <= <to_thisweek>
 

Note : Login to ServiceDesk Plus, go to Reports tab > New Query Report > Copy the query to the query editor and run the report. 





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