Close comments
This report is used to find the close comment added by requester.
To make any changes to a query, refer to the KB article below.
SELECT wo.WORKORDERID AS "Request ID", wo.TITLE AS "Subject", aau.FIRST_NAME AS "Requester", qd.QUEUENAME AS "Group", cd.CATEGORYNAME AS "Category", scd.NAME AS "Subcategory", icd.NAME AS "Item", ti.FIRST_NAME AS "Technician", std.STATUSNAME AS "Request Status", wos.close_comments "close comments", CASE WHEN closeaccepted = '1' THEN 'Yes' ELSE 'No' END "closeaccepted" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID LEFT JOIN QueueDefinition qd ON woq.QUEUEID=qd.QUEUEID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN SubCategoryDefinition scd ON wos.SUBCATEGORYID=scd.SUBCATEGORYID LEFT JOIN ItemDefinition icd ON wos.ITEMID=icd.ITEMID LEFT JOIN CategoryDefinition cd ON wos.CATEGORYID=cd.CATEGORYID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID WHERE (wo.ISPARENT='1') AND wo.CREATEDTIME >= <from_thisweek> AND wo.CREATEDTIME <= <to_thisweek>
Note : Login to ServiceDesk Plus, go to Reports tab > New Query Report > Copy the query to the query editor and run the report.
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