Close all linked requests when a parent request is closed - Deluge
Requirement:
All the linked requests need to be closed when the parent request is closed.
Refer to this link for Python equivalent: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-close-linked-requests-when-a-parent-request-is-closed
Usecase:
In an Organisation, the same issue might be reported by different end-users. Since all these requests are raised for the same issue, we can link them to one parent request.
When the parent request is Resolved/Closed, all tickets linked to this parent ticket should also be Resolved/Closed automatically.
Steps to configure:
1. Download the attached scripts. Copy the contents into Request custom functions.
2. Goto Admin > Request Custom Function > Global Function > New > Paste the global function contents and save it with a name.
(Update the SDP configurations details in the global function)
3. Goto Admin > Request Custom Function > Custom Function > New > Paste the closed_linked_request.txt content and save it with a name
4. Configure the created custom function in a trigger to get executed every time a request is closed.
Note: From Global Function >> Copy the global_function_(count). Update the copied count in the custom functions.
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