Close a request upon receiving a response containing a closing statement.

Close a request upon receiving a response containing a closing statement.

Usecase:
Close a request when the requester replies to the ticket with close phrase.

Steps to follow:
  1. Goto Admin > Developer Space > Global function > New > Paste the content from the attachment  Global function_4.txt  and save it with a name.
  2. Update the URL and integration key in the script. 
    1. You can get the integration key under Admin > Integrations > Integration Key > New
    2. Please use an integration key with admin privilege, as there wont be any role related permission issues. 

    3. Update the integration key in the global function.

    4. Incase of older builds you can use the techniciankey with admin privilege.
  3. Go to Admin --> Notification Custom Functions. Create a new function.
    1. Refer to the attached script. (closeRequestIfRepliedWithClosePhrase.txt.)
    2. Update the global function count in the script as per your instance.
    3. Sample Description content: "CLOSE REQUEST"
  4. Configure Notification custom trigger to get executed every time a reply is received from the requester for a request.




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