Close a request upon receiving a response containing a closing statement.
Usecase:
Close a request when the requester replies to the ticket with close phrase.
Steps to follow:
- Goto Admin > Developer Space > Global function > New > Paste the content from the attachment Global function_4.txt and save it with a name.
- Update the URL and integration key in the script.
- You can get the integration key under Admin > Integrations > Integration Key > New
- Please use an integration key with admin privilege, as there wont be any role related permission issues.
- Update the integration key in the global function.
- Incase of older builds you can use the techniciankey with admin privilege.
- Go to Admin --> Notification Custom Functions. Create a new function.
- Refer to the attached script. (closeRequestIfRepliedWithClosePhrase.txt.)
- Update the global function count in the script as per your instance.
- Sample Description content: "CLOSE REQUEST"
- Configure Notification custom trigger to get executed every time a reply is received from the requester for a request.
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