CI and Request association .jar file
Please download the attachment
New to ADSelfService Plus?
Related Articles
Steps to import Archived Request into Analytics Plus
By default, we don't import archived request details into Analytics Plus but we are working on a model to import these details out of the box and will be available in one of our future builds. Meanwhile, please follow the below text instructions Step ...How do I create and upload Analytics Plus log file to support team?
Logs are collected for detailed analysis which doesn't hold up personal info. So, it is completely safe to generate one and upload. Here is how you can generate a log and upload it to the support team 1. Click on help and choose "Product info" 2. ...Make Request ID in Analytics Plus clickable - Hyper linking to SDP ticket
Here are the steps to add a column with Request ID as link to SDP tikcet. Step 1: Open a request from ServiceDesk Plus and copy the URL as shown below, ( http://localhost:9090/WorkOrder.do?woMode=viewWO&woID=) Step 2: Create a custom formula in ...How to find the breakdown time of each technician assignment in request?
Eg: If you have multiple request tickets, each ticket has been assigned to multi-technician ( the first assignment to tech A, then assign to tech B, then assign to tech C, etc). You want to know measure exact time of each assignment for each ...Analytics Plus Login Issue
PFA - Patch File for login issue
