By default, we don't import archived request details into Analytics Plus but we are working on a model to import these details out of the box and will be available in one of our future builds. Meanwhile, please follow the below text instructions Step ...
Logs are collected for detailed analysis which doesn't hold up personal info. So, it is completely safe to generate one and upload. Here is how you can generate a log and upload it to the support team 1. Click on help and choose "Product info" 2. ...
Here are the steps to add a column with Request ID as link to SDP tikcet. Step 1: Open a request from ServiceDesk Plus and copy the URL as shown below, ( http://localhost:9090/WorkOrder.do?woMode=viewWO&woID=) Step 2: Create a custom formula in ...
Eg: If you have multiple request tickets, each ticket has been assigned to multi-technician ( the first assignment to tech A, then assign to tech B, then assign to tech C, etc). You want to know measure exact time of each assignment for each ...